Help Desk Technician
The Help Desk Technician provides technical assistance to employees in the areas of computer hardware, video conferencing, web technologies, and applications support. Works individually on solutions, but frequently will coordinate and collaborate with others in IT to diagnose and implement. May provide assistance by answering questions or resolving computer/networking issues in person, by telephone or from a remote location.
Perform troubleshooting through diagnostic techniques and pertinent questions for IT equipment such as computer, monitors and printers.
Provide technical assistance in person, over the phone or through email
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures
Provide support in a patient, helpful manner that increases employee knowledge of hardware and software resources
Proficient in Microsoft Office
Knowledge of Windows 7 and Windows 10
Familiar with a variety of devices including desktop and laptop computers; printers; iPads and mobile phones.
Ability to listen and respond to internal customers with patience and desire to help customers increase their own understanding of resources
This position is scheduled to work approximately five hours per week. These hours can be scheduled during typical Monday-Friday work hours.
Jewish Community Center Of Greater Kansas City