Help Desk Technician (Part Time)

Jewish Community Center Of Greater Kansas City Overland Park , KS 66204

Posted 1 week ago

Help Desk Technician

Purpose

The Help Desk Technician provides technical assistance to employees in the areas of computer hardware, video conferencing, web technologies, and applications support. Works individually on solutions, but frequently will coordinate and collaborate with others in IT to diagnose and implement. May provide assistance by answering questions or resolving computer/networking issues in person, by telephone or from a remote location.

Essential Functions

  • Perform troubleshooting through diagnostic techniques and pertinent questions for IT equipment such as computer, monitors and printers.

  • Provide technical assistance in person, over the phone or through email

  • Walk the customer through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Follow-up and update customer status and information

  • Identify and suggest possible improvements on procedures

  • Provide support in a patient, helpful manner that increases employee knowledge of hardware and software resources

Qualifications

  • Proficient in Microsoft Office

  • Knowledge of Windows 7 and Windows 10

  • Familiar with a variety of devices including desktop and laptop computers; printers; iPads and mobile phones.

  • Ability to listen and respond to internal customers with patience and desire to help customers increase their own understanding of resources

Schedule

This position is scheduled to work approximately five hours per week. These hours can be scheduled during typical Monday-Friday work hours.


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Help Desk Technician (Part Time)

Jewish Community Center Of Greater Kansas City