Help Desk Technician

Ollie's Bargain Outlet Harrisburg , PA 17101

Posted 3 months ago

Job Title: IT Tech Specialist I

Reports to: Manager of Help Desk Services

Department: Information Technology (IT)

Exempt Status: Non-Exempt

Position Overview:

An IT Tech Specialist I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions, and proper user of systems.

Primary Responsibilities:

  • Provide prompt first level problem resolution to support center, distribution center, and store associates.

  • Assist with coordinating the resolution of hardware/software system problems.

  • Perform basic troubleshooting and assist users through simple procedures.

  • Advise and assist end users with the operation and use of systems.

  • Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.

  • Configure and install desktop systems, thin client terminals, and laptops.

  • Provide professional customer service to managers and users.

  • Complete any additional responsibilities as assigned

Qualifications:

  • High school diploma or equivalent required.

  • A good technical aptitude and general computer troubleshooting experience.

  • Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.

  • Ability to exercise sound judgment.

  • Ability to preserve confidentiality of information.

  • Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.

  • Accuracy and attention to detail.

  • Outstanding interpersonal and listening skills; ability to articulate technical topics for non-technical audiences.

Physical Requirements:

  • Ability to lift and carry up to 70 pounds.

  • Ability to push and pull over 100 pounds.

  • Ability to remain in a normal seated position regularly.

  • Ability to see, hear, and speak regularly.

  • Ability to grip, reach, and pinch with arms and hands frequently.

  • Ability to bend and twist occasionally.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, veteran's status, disability, genetic information or any other legally protected status.


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Help Desk Technician

Ollie's Bargain Outlet