Help Desk Technician

Link Solutions, Inc Arlington , VA 22201

Posted 3 weeks ago

Help Desk Support Services Specialist - Junior

Education Bachelor's degree (preferred, but not necessary)

Experience 1+ years Help Desk in MS environment Plus Certifications

Citizenship Requirement (US Citizen)

Clearance Required Secret (Interim is acceptable)

Location Arlington, VA

Job Responsibilities:

Skilled in all aspects or typical helpdesk support for a Microsoft environment;

Skilled in interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance via telephone, email, walk-up and directly from management

Ability to install, operate, and maintain basic computer hardware and software such as Central Processing Units, memory, CD-ROMs, DVDs, monitors, and printers

Provide user support in the areas of email, directory & network services, and Windows desktop applications; knowledgeable in Adobe and SharePoint 2010

Ability to communicate with users and management to ascertain procedures followed and identify source and cause of errors

Coordinate with hardware and software vendors to obtain fixes for unresolved problems

Provide basic user training on mice, keyboards, cabling, and the PC unit to assist users in properly maintaining computer equipment

Skills Required:

Security + Certified or have attended the commensurate level of IT training

Capable of responding to helpdesk support calls from users via telephone, email, walk-up, and directly from management

Ability to communicate with users and management alike to ascertain procedures followed and identify source and cause of errors

Capable of working under the guidance of another experienced professional in performing IT tasks

Capable of lifting and moving basic computers, monitors, printers, and other IT peripherals

Capable of tracking inventories, supplies, and writing basic office communications

Capable of working standard and off hours of duty as required to support and sustain OIG IT functions

A minimum of one year of experience providing administrative or IT end user helpdesk support in a networked environment such as Windows or Mac

Able to obtain and maintain Secret security clearance

Certifications Required

Comp TIA A+ Network+ Security + OR a comparable Microsoft IT certification such as MCP or MCSE

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