Help Desk Technician

Link Solutions, Inc Arlington , VA 22201

Posted 3 weeks ago

Help Desk Support Services Specialist - Junior

Education Bachelor's degree (preferred, but not necessary)

Experience 1+ years Help Desk in MS environment Plus Certifications

Citizenship Requirement (US Citizen)

Clearance Required Secret (Interim is acceptable)

Location Arlington, VA

Job Responsibilities:

Skilled in all aspects or typical helpdesk support for a Microsoft environment;

Skilled in interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance via telephone, email, walk-up and directly from management

Ability to install, operate, and maintain basic computer hardware and software such as Central Processing Units, memory, CD-ROMs, DVDs, monitors, and printers

Provide user support in the areas of email, directory & network services, and Windows desktop applications; knowledgeable in Adobe and SharePoint 2010

Ability to communicate with users and management to ascertain procedures followed and identify source and cause of errors

Coordinate with hardware and software vendors to obtain fixes for unresolved problems

Provide basic user training on mice, keyboards, cabling, and the PC unit to assist users in properly maintaining computer equipment

Skills Required:

Security + Certified or have attended the commensurate level of IT training

Capable of responding to helpdesk support calls from users via telephone, email, walk-up, and directly from management

Ability to communicate with users and management alike to ascertain procedures followed and identify source and cause of errors

Capable of working under the guidance of another experienced professional in performing IT tasks

Capable of lifting and moving basic computers, monitors, printers, and other IT peripherals

Capable of tracking inventories, supplies, and writing basic office communications

Capable of working standard and off hours of duty as required to support and sustain OIG IT functions

A minimum of one year of experience providing administrative or IT end user helpdesk support in a networked environment such as Windows or Mac

Able to obtain and maintain Secret security clearance

Certifications Required

Comp TIA A+ Network+ Security + OR a comparable Microsoft IT certification such as MCP or MCSE


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Help Desk Technician

General Dynamics Information Technology

Posted 3 weeks ago

VIEW JOBS 4/5/2019 12:00:00 AM 2019-07-04T00:00 Job Description Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software * Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. * Installs, configures, and upgrades computer hardware and software. * Provides end-user software troubleshooting and support. * Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions. * Provides troubleshooting and support. * Participates in the administration of e-mail systems. * Provides phone and help-desk support for local and off-site users. * Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities. * Maintains current knowledge of relevant technologies as assigned. * Participates in special projects as required. #clearance #helpdesk #usn #usmc #usa #uscg #usaf Education AA/AS in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Qualifications 3 to 5 years of directly related experience supporting help desk operations. Familiarization with help desk ticketing systems preferred. Must have current CompTIA Security+ required within 6 months of hire date. Secret Clearance is required. For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. General Dynamics Information Technology Arlington VA

Help Desk Technician

Link Solutions, Inc