Help Desk Technician

Lids Zionsville , IN 46077

Posted 1 week ago

Description

General Summary

Support the processes and procedures in a team-oriented Help Desk environment.

Principle Duties and Responsibilities:

  • Support the processes and procedures in a team oriented Help Desk environment.

  • Provide regular status report updates to the Help Desk Team Leader.

  • Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise.

  • Investigate, troubleshoot and resolve (in real-time) issues brought to the Help Desk.

  • Provide prompt, thorough and courteous solutions to the issues reported to the Help Desk via phone, e-mail or direct contact.

  • Document the issues reported to the Help Desk along with the resolution in the "Track-It" database.

  • Communicate new or improved solution to Help Desk team members.

  • Provide prompt, courteous follow up on Help Desk Tickets.

  • Complete and close the Help Desk Tickets under your assignment in a timely manner.

  • Provide on-call and weekend Help Desk support at least one time per month.

  • Communicate technical solutions to a non-technical workforce.

  • Support and adhere to all company policies, procedures, and guidelines.

  • Communicate with employees at all levels of the company.

  • Other duties as assigned.

Minimum Requirements

  • Associate's Degree in a computer related curriculum or a minimum of 3 years' experience providing Help Desk support to medium sized companies.

  • Ability to communicate technical solutions to a non-technical workforce.

  • Knowledge of the following software systems:

  • Windows Operating Systems & User Account Management, Database Systems: (MS SQL Server, MS-Access), Enterprise Applications: Microsoft Office System (Word, Excel, and Outlook), Microsoft Exchange, Internet Explorer, VPN, and RAS.

  • Knowledge of the following hardware devices:

  • Personal computers & laptops: CPU, keyboard, monitor, mouse. Peripherals: Scanners, Check Readers, Receipt Printers, Laser Printers, PDA. Telephony: Modems, Phone Lines, DSL.

  • Strong problem solving and communication skills.

  • Excellent phone etiquette when dealing with internal clients as well as responding in a timely manner.

  • Ability to document Helpdesk solutions for a technical/non-technical audience.

  • Troubleshoot internal applications:

  • Retail Point-Of-Sale System (Store 21)

  • Loss Prevention Systems (Pro Act)

  • Warehouse Management Systems (WM, Crystal Reports, Clippership)

  • IT Systems (Track-It)

  • Excellent written and verbal communication skills.

  • Sitting required for up to 90% of the daily work schedule.

  • Viewing a computer screen for up to 90% of the work time.

  • Operating a computer keyboard for up to 90% of the work time.

  • Ability and willingness to travel overnight for training and/or business meetings.

Reports to: Help Desk Team Manager


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
A&P Technician III First Wing Jet Center (Tyq)

Eagle Creek Aviation

Posted 7 days ago

VIEW JOBS 4/16/2019 12:00:00 AM 2019-07-15T00:00 Description Job Summary: Repair and maintain components used for aircraft airframe and power plant. Inspect aircraft engines, landing gear, instruments, pressurize sections, accessories – brakes, valves, pumps and air-conditioning systems. Maintain records related to the maintenance performed on the aircraft. Mechanics conduct inspections following a schedule based on the number of hours the aircraft has flown, calendar days since the last inspection, cycles of operation, or a combination of these factors. They repair or replace worn or defective parts. Mechanics may also repair sheet metal or composite surfaces. Mechanics rely on the pilot's description of a problem to find and fix faulty equipment. Some mechanics work on one of many different types of aircraft such as jets and propeller-driven airplanes. Qualifications Essential Duties and Responsibilities: * Performs all airframe, power plant and propeller repairs and modifications required to meet company and FAA requirements * Removal and disassembly of defective parts; assembly and installation of replacement part; and testing aircraft systems * Operates all power tools and equipment necessary to accomplish job assignment * Completes all required maintenance records * Accurately records time worked on a work order * Presents a clean and neat work area to our customers * Interprets technical manuals, drawings and blueprints * Tows and parks aircraft * Performs other aircraft maintenance work as may be required * Performs varied additional duties as assigned * Must have complete set of tools Knowledge Skills and Abilities desired: * Proficiency and experience on Embraer, ERJs, Phenom, Twin Commander, Cessna, Hawker/Beechcraft, King Aires, Citations and Lear products within the last 5 years * Knowledge of English language * General knowledge of the combined federal regulations * Interior fabrication, removal, or reinstallation * Ability to follow verbal and written instructions * Ability to read and understand blue prints * Ability to read and understand aircraft wiring diagrams * Heavy engine rigging, bore scope, or rebuild * Heavy structural repair * Heavy electrical troubleshooting * Composite repair/fabrication Minimum Qualifications and Education: * Tech 4- Six (6) years of work related experience and a FAA Airframe and Power Plant License * Tech 3-Five (5) years of work related experience and a FAA Airframe and Power Plant License * Tech 2-Three-Five years or work related experience and a FAA Airframe and Power Plant License * Tech 1-One (1) year or work related experience on Airframe and Power Plant or A&P license * High School or Equivalency Physical Requirements: Frequently, mechanics must lift or pull objects weighing more than 70 pounds. They often stand, lie, or kneel in awkward positions and occasionally must work in precarious positions, such as on scaffolds or ladders. Working Conditions: Mechanics usually work in hangars or in other indoor/outdoor areas. When hangars are full or when repairs must be made quickly, they can work outdoors, sometimes in unpleasant weather. Mechanics often work under time pressure to maintain flight schedules or, in general aviation, to keep from inconveniencing customers. At the same time, mechanics have a tremendous responsibility to maintain safety standards, and this can cause the job to be stressful. Noise and vibration are common when engines are being tested, so ear protection is necessary. Aircraft inspectors usually work 40 hours a week on 8-hour shifts around the clock. Overtime work is frequent. Eagle Creek Aviation and it's family of companies is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. Eagle Creek Aviation https://eaglecreekaviation.hirecentric.com Eagle Creek Aviation Zionsville IN

Help Desk Technician

Lids