Help Desk Technician III - Ts/Sci With Polygraph

General Dynamics Information Technology King Of Prussia , PA 19406

Posted 3 months ago

Job Description:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

  • Installs, configures, and upgrades computer hardware and software.

  • Provides end-user software troubleshooting and support.

  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Provides troubleshooting and support.

  • Participates in the administration of e-mail systems.

  • Provides phone and help-desk support for local and off-site users.

  • Provides guidance and work leadership to less-experienced technicians.

  • Maintains current knowledge of relevant technologies as assigned

  • Participates in special projects as required.

Education

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications
3+ Years of directly related experience supporting help desk operations.

Shift schedule - needs to be flexible to support 24x7, 365 days. (possible shifts 6am-2pm, 2pm-10pm, 10pm-6am).

Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either CompTIA A+, CompTIA Network+, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR CCNA-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.

As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.

Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

General Dynamics Information Technology solves our customers' challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.

Benefits of this Position:

  • Opportunity for Fast Growth within the program

  • Onsite Gym get your workout in before work, during your lunch break, or at the end of the day

  • Professional Development Assistance Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)

  • Educational Reimbursement toward degree programs and individual coursework

  • 401K Match with 100% vesting on day one

  • Health, Dental and Vision Coverage to keep you healthy, starting your first day

  • We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays

  • Parking and transit commuter benefits

Why Work at General Dynamics IT?

  • Work with top talent and some of the brightest minds in your field

  • Support missions that make a difference to our Nation

  • Become part of an organization that that is committed to the highest ethical standards in all that we do

  • Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT

  • Want to move, or find a job close to home? We have positions in several locations in the United States and the world

  • Enjoy a culture that supports work-life balance

General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor.

ABOUT:

General Dynamics Information Technology solves our customers' challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.

#ISDCJ

#DPOST


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Help Desk Technician III - Ts/Sci With Polygraph

General Dynamics Information Technology