General Dynamics San Antonio , TX 78245
Posted 1 week ago
Responsibilities for this Position
Location: USA TX San Antonio
Full Part/Time: Full time
Job Req: RQ173299
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Desktop Management, End User Support, Help Desk Operations, Information Technology (IT) Support
Certifications:
CompTIA
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
GDIT is looking for Help Desk Technician III who holds an active TS/SCI clearance. Must be onsite Lackland Air Force Base in San Antonio, Texas.
Tasks in direct support of the government include, but are not limited providing or assisting the team provide the following services:
Help Desk
Problem Resolution
Core HW and SW
Force and organizational policies. Serve as a single source for Standard Desktop Configuration (SDC) images. Control usage and install SDC on all appropriate workstations.
Build equipment in accordance with latest SDC images and provide equipment install at user desktop.
Ensure Equipment Custodian Officer (ECO) or Unit Software License Manager (USLM) approves all hardware and software prior to use.
Handheld Wireless Devices
Specialized Network Support
Remote Desktop Management
Moves, Add's and Changes (MAC) requests
Email and Chat Services
Help Desk Intranet site
Help Desk Performance
Network Health
Technical Assistance
Customer Training
Compliance
Utilize existing problem prevention and workload reduction techniques. Recommend enhancements to existing techniques and new techniques to Government staff.
Attend weekly meetings to update Government leadership on status, issues, and resolutions as required.
STIG Compliance- Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance.
Requires:
1+ years of directly related experience supporting help desk operations.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
CompTIA Security+ certification with valid CE status.
#AFOpportunities
#GDITPriority
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA TX San Antonio
Additional Work Locations:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
General Dynamics