Help Desk Technician I

Validatek Mclean , VA 22107

Posted 3 weeks ago

ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical IT services to the Federal Government. Our commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes several U.S. Federal Departments. The corporate infrastructure is robust and based on industry best practices as evidenced by our DCAA Approved accounting system, ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 certifications, and CMMI Level 5 for Services (CMMI-SVC Level 5) and CMMI Level 5 for Development (CMMI-DEV Level 5) appraisals. We pride ourselves in being the best and only attracting and retaining the best talent to fuel our rapid growth. We promote a strong employee-focused corporate culture that provides a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their contributions and we all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Help Desk Technician I

Shift:

Monday

  • Friday: 7 AM - 3:30 PM

CORE JOB SUMMARY

Provides technical assistance and training to system users. Responds to users' requests for assistance by phone, in person, and online. May staff a help desk, information center and/or provide on-site support. May install and modify personal computer, network hardware, software, and peripherals. Diagnoses hardware, software, and operator problems and takes remedial actions, escalates and/or recommends procedural changes. May load and configure operating systems and applications such as word processing, database, spreadsheet and other applications.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

The Tier 1 Application Help Desk Specialist, will serve as the main point of entry for applications phone and email support requests, and will provide direct administrator support in a 24/7 Help Desk environment. Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Monitor and Report Network and Application Status to ensure availability. Assist engineers in identifying/resolving problems to ensure that the network and applications are up and online. Provide site management, and ensure systems are operational.

  • Active Secret Clearance or Interim Secret

  • Requires comprehensive knowledge of stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.

  • Performs end-user support by phone, in person, and online. May staff a help desk, information center and/or provide on-site support.

  • Assists in maintaining and troubleshooting devices and systems, hardware, and software.

  • Assists in documenting system performance, bugs, debugging, and program requirements.

  • Follows maintenance protocols to ensure systems are secure and ready for users.

  • Assists in coordinating the set-up of data services, as well as phone, computer, and printer installation.

  • This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  • Experience with Trouble Ticketing system(s)

  • Ability to react to high priority problem calls, and interface with a variety of VIP's and Executive level staff personnel.

  • Some proficiency in MS OS: Win 7, Win 10

  • Expertise in the use of enterprise tools for OS deployment, software distribution, back-up and disaster recovery, client setups for Applications and file recovery desired, but not required.

  • Commitment to excellence and high standards

  • Strong organizational skills; able to manage priorities and workflow and provide documentation.

ROLE, JOB SCOPE

  • Knowledge
  • Assignments are received in task oriented terms and are routine in nature. Follows established policies and precedents.
  • Impact
  • Errors can be detected easily and quickly within immediate work unit and would result in only minor disruption or expense to correct.
  • Supervision Received
  • Close supervision involving detailed instructions and constraint checking on work performance. Little or no role in decision-making.
  • Contacts
  • Contacts are primarily within the immediate work unit. Contact involves obtaining or providing information requiring little experience or interpretation.

MINIMUM QUALIFICATIONS

  • Minimum High school degree

  • Active Secret or Interim Secret Clearance

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a background check and post-offer, pre-employment drug screening.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status

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Help Desk Technician I

Validatek