Help Desk Technician I

UMC Health System Lubbock , TX 79401

Posted 3 weeks ago

Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow#s healthcare professionals. Vision Statement: To Serve Our Patients in the Best Teaching Hospital in the Country About UMC Magnet Designated 501 licensed beds Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly # General Job / Performance Information Education and Experience A bachelors degree in a relevant field such as Management Information Systems, Computer Science, is preferred.# Must have experience in supporting/maintaining PC hardware and software. Must possess working knowledge of desktop operating systems such as Windows and MAC OS, thin clients and networking concepts. The ability to support#various components of the#Microsoft Office Suite is necessary. Environmental / Working Conditions Work within the Information Systems department and with all areas of the hospital. Position involves a considerable amount of walking to visit end users and extended periods of sitting, working on hardware. Interaction with Other Departments and Other Relationships Must be able to work well with a wide variety of clientele, often in stressful situations. Though patient contact is very limited the incumbent must be able to work in the patient care environment while maintaining the#dignity of those patients.# Job Description The Help Desk Technician is expected to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software, hardware problems and help our customers install applications and programs. The Help Desk Technician responsibilities also include investigating, resolving and escalating network issues, configuring operating systems and using remote desktop connections to provide immediate 1st level support. You will use applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written knowledge base articles and technical manuals. Required Licensures / Certifications / Registrations HDI, A+, Network +, ITIL, MCP or other Microsoft certifications are a plus. Physical Capabilities Ability to Lift PC#s and Peripherals Skills and Abilities Ability to provide telephone or email support to end-users for technical questions or issues. Troubleshoot, maintain, repair, and upgrade PC hardware, mobile devices and peripherals. Troubleshoot, diagnose, and repair desktop operating systems such as Windows and MAC OS. Install, troubleshoot, diagnose, and repair applications such as Word, Excel, PowerPoint, Outlook, Internet Explorer and Citrix. Installation and troubleshooting of Windows based hospital software. Ability to configure, troubleshoot and resolved enterprise printer related issues. Assist with maintaining records and technical documentation for essential hardware and software equipment. Must be self-motivated and work with minimal supervision. Maintain professional certifications as required. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Mission Statement:

Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow's healthcare professionals.

Vision Statement:

To Serve Our Patients in the Best Teaching Hospital in the Country

About UMC

  • Magnet Designated

  • 501 licensed beds

  • Regions only Level I Trauma Center

  • Regions only BICU

  • DNV accredited

  • Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC)

  • Ranked as one of the Best Places to Work in Texas by Texas Monthly

General Job / Performance Information

Education and Experience

  • A bachelors degree in a relevant field such as Management Information Systems, Computer Science, is preferred.

  • Must have experience in supporting/maintaining PC hardware and software. Must possess working knowledge of desktop operating systems such as Windows and MAC OS, thin clients and networking concepts. The ability to support various components of the Microsoft Office Suite is necessary.

Environmental / Working Conditions

  • Work within the Information Systems department and with all areas of the hospital. Position involves a considerable amount of walking to visit end users and extended periods of sitting, working on hardware.

Interaction with Other Departments and Other Relationships

  • Must be able to work well with a wide variety of clientele, often in stressful situations. Though patient contact is very limited the incumbent must be able to work in the patient care environment while maintaining the dignity of those patients.

Job Description

  • The Help Desk Technician is expected to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software, hardware problems and help our customers install applications and programs.

  • The Help Desk Technician responsibilities also include investigating, resolving and escalating network issues, configuring operating systems and using remote desktop connections to provide immediate 1st level support. You will use applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written knowledge base articles and technical manuals.

Required Licensures / Certifications / Registrations

  • HDI, A+, Network +, ITIL, MCP or other Microsoft certifications are a plus.

Physical Capabilities

  • Ability to Lift PC's and Peripherals

Skills and Abilities

  • Ability to provide telephone or email support to end-users for technical questions or issues.

  • Troubleshoot, maintain, repair, and upgrade PC hardware, mobile devices and peripherals.

  • Troubleshoot, diagnose, and repair desktop operating systems such as Windows and MAC OS.

  • Install, troubleshoot, diagnose, and repair applications such as Word, Excel, PowerPoint, Outlook, Internet Explorer and Citrix.

  • Installation and troubleshooting of Windows based hospital software.

  • Ability to configure, troubleshoot and resolved enterprise printer related issues.

  • Assist with maintaining records and technical documentation for essential hardware and software equipment.

  • Must be self-motivated and work with minimal supervision.

  • Maintain professional certifications as required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Help Desk Technician (Full Time) Lubbock Ave Q (13356)

Prosperity Bank

Posted 3 weeks ago

VIEW JOBS 3/13/2020 12:00:00 AM 2020-06-11T00:00 Hours: Monday - Friday 8:00 am - 5:00 pm/Rotating Saturdays: 7:30 am - 1:00 pm Prosperity Bank is seeking to fill the position of a Full Time Help Desk Technician in our IT Dept. at our Lubbock, Ave Q location. The Help Desk Technician is responsible for performing fist tier technical help desk support to all users. Assists and supports area personnel and promotes a team environment. Keeps management well informed of area activities and maintains all related records. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for providing first tier technical support for all users. * Receives and prioritizes calls and e-mails from users. * Provides first-line support answering technical questions and providing resolutions to problems. * Provides information to all users regarding system status, operability, proper equipment use, and printer functions. 2. Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts. * Tracks and resolves problems promptly and effectively. Ensures optimal service. * Ensures that service levels are met. * Obtains and conveys information as needed. Logs all problems including cause and resolution information. * Promotes goodwill and a positive image of the Company. 3. Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management. * Notifies all involved parties when tickets are opened and closed. * Tracks and records resolutions of problems for future reference, training, and reporting. * Cooperates in a team environment to promote strong customer assistance and learning. * Works with different departments to assist in providing technical solutions as needed. Keeps management well informed of area activities and of any significant problems. Attends meetings as required. Maintains accurate and up-to-date reports. 4. Assumes responsibility for related duties as required or assigned. * Ensures that work area is clean, secure, and well maintained. * Performs miscellaneous projects as assigned. * Updates technical skills as required. Prosperity Bank is committed to providing our customers a personalized service experience, we're looking for people who are passionate about satisfying customers, will not settle for the average, embrace creativity and operate with a sense of purpose. If this is you, then we are looking forward to meeting you and are excited that you are interested in joining Prosperity Bank - where we are Simply Better! Come join our team and explore the endless possibilities that a career in banking can provide! A pre-employment credit check will be performed on all qualified applicants. Prosperity Bank is an Equal Employment Opportunity and Affirmative Action employer, and Member of the FDIC. Required Skills Able to work well independently. Good problem-solving skills. Solid oral and written communications abilities. Ability to assist and train others. Required Experience Education/Certification: High school graduate or equivalent. Training in computer hardware, software, and basic networking. REQUIRED KNOWLEDGE: Understanding of PC hardware. Proficient in MS Office and MS Operating Systems Knowledge of program applications. Experience required: One or more years of related software and hardware experience. Prosperity Bank Lubbock TX

Help Desk Technician I

UMC Health System