Help Desk Technician I - Ts/Sci With Polygraph

General Dynamics Information Technology Chantilly , VA 22022

Posted 1 week ago

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

  • Installs, configures, and upgrades computer hardware and software.

  • Provides end-user software troubleshooting and support.

  • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Provides troubleshooting and support.

  • Assists in the administration of e-mail systems.

  • Provides phone and help-desk support for local and off-site users.

  • Maintains current knowledge of relevant technologies as assigned.

  • Participates in special projects as required.

Education

Requires a High School Diploma or GED.

Qualifications
0+ years of directly related experience supporting help desk operations or customer service.

Shift schedule - needs to be flexible to support 24x7, 365 days. (possible shifts 6am-2pm, 2pm-10pm, 10pm-6am).

Must possess appropriate current DOD Information Assurance (IA) certification to be considered for employment; i.e., CompTIA Security+CE, or CCNA-Security. CompTIA Security+CE is the preferred certification. In addition must attain the required DOD 8570 Computing Environment (CE) certification within six (6) months of hire date. Due to the sensitive nature of the work performed for this government customer, candidates must be willing to submit to and pass a polygraph

Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

General Dynamics Information Technology solves our customers' challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.


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