Company Name: TETRA Technologies, Inc.
Location: The Woodlands, TX, United States
Education Experience: High School Diploma/ GED Required
Employment Experience: Mid Career (4-10 Years)
Required Travel: None
Classification Type: Permanent
Classification Time: Full-time
In this role, you will provide advanced technical support for end users of Tetra Technologies by analyzing and troubleshooting issues, resolving problems, installing hardware and software solutions, and supporting all things IT related. You will be responsible for account administration and internal support of the company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and PC maintenance, creating images, assist with server backups, and training level 1 technicians. . This position includes remote support, desk side support, and serve as an escalation from level 1 technicians.
Provide helpdesk support and resolve problems to the end user's satisfaction
Monitor ITSM for tickets assigned to the queue and process first-in first-out based on priority
Provide support for mobile devices
Create and maintain PC images
Follow internal IT processes
Assist with onboarding of new users
Install, test and configure workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Troubleshoot hardware and software issues reported to the help desk
Assign users and computers to proper groups in Active Directory
Perform password resets for network access and applications
First responder to incoming issues
Technical documentation and prioritizing abilities
Basic network and system administration support
Interact with vendors for 3rd party IT Support
High school diploma or equivalent
3+ years of relevant technical experience
Advanced troubleshooting skills
Windows OS Support
Microsoft Office Suite / Office 365
System Administration / Active Directory
Customer Service client facing and communication skills
Mobile Device Support (IOS, Android, Blackberry)
IT Certifications (example: MSITP, A+, Net+, etc)
TETRA Technologies, Inc. is a geographically diversified oil and gas services company, focused on completion fluids and associated products and services, water management, after-frac flow back, production well testing, and compression services and equipment.
Headquartered in The Woodlands, Texas, TETRA is a global company with employees and operations on six continents. We were incorporated in Delaware on February 6, 1981 and trade on the New York Stock Exchange (NYSE) under the ticker symbol TTI. Our indirect, wholly owned subsidiary Compressco Partners, L.P. trades on the NASDAQ under the ticker symbol CCLP.
TETRA Technologies, Inc. is an Affirmative Action, Equal Opportunity Employer. TETRA Technologies, Inc. is committed to helping transitioning Service Members and other Veterans lead successful lives after their military service. All Service Members and Veterans are encouraged to apply.