Help Desk Technician I

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity.

We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages.

Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

Open tickets in CRM and troubleshoot calls. Able to turn knowledge into KBA articles to help the team.

Qualifications

Must have a high school diploma or some college education. A+ certification is a plus.

Responsibilities Open tickets in CRM and troubleshoot calls. Able to turn knowledge into KBA articles to help the team.