Allstate Sales Group Holmdel , NJ 07733
Posted 1 week ago
The Help Desk Technician I at ASG is responsible for providing first-level support to end-users on hardware, software, and network-related problems, questions, and use.
What we're looking for:
Honesty
Accountability
Integrity
Respect
What we offer:
Pay Scale: $18 - $19 / hour
Benefits & Perks:
Comprehensive benefits plan including Medical, Dental, and Vision.
401(k) with company match
18% Verizon Wireless discount (primary line only, excludes unlimited plans)
Extensive voluntary benefit options including Pet Insurance, Aflac plans & Legal plans
Gym/Exercise Facility Reimbursement through qualifying medical plans
Generous paid time off and 8 company-paid holidays (plus 1 floating holiday)
What you'll do: (Including, but not limited to):
Provide first-level problem resolution, technical assistance, and support for incoming queries and issues related to computer systems, software, and hardware
Guide users through a series of steps to determine the problem at hand
Classify the level, priority, and nature of the problem for the user(s)
Responsible for opening, escalating, tracking, and closing trouble tickets while promoting end-user satisfaction
Maintain daily performance of computer systems and train computer users
Respond to and diagnose problems through discussion with users; ensures a timely process through which problems are controlled
Provides support to end users on a variety of issues; identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Recommends systems modifications to reduce user problems
Performs other duties as assigned, which are reasonably within the scope of the responsibilities of this job classification
What you'll need:
General
Associates degree in Computer Science, related field, or equivalent experience required
Requires excellent communication and customer service skills
Highly organized and detail-oriented
Self-motivated and able to work independently
Proficient with Microsoft Office suite
Technical
Working Conditions:
Job Type: Full-Time
Equal Opportunity Employer
ASG is proud to be an equal opportunity employer and provides consideration for employment to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state, or local anti-discrimination laws.
Allstate Sales Group