Help Desk Technician I

The Help Desk Technician I at ASG is responsible for providing first-level support to end-users on hardware, software, and network-related problems, questions, and use.

What we're looking for:

Honesty

• You will be working in a team that relies on honesty and transparency to achieve our goals and deliver quality results.

Accountability

• We expect all employees to take accountability for their behaviors & actions while working at ASG to create a safe & professional work environment.

Integrity

• As a company, we are committed to integrity and excellence in our industry, and we seek candidates who share our vision and passion.

Respect

• Respect and professionalism are core values for this role, as you will be interacting with customers, partners, and colleagues from different cultures and backgrounds.

What we offer:

Pay Scale: $18 - $19 / hour

Benefits & Perks:

• Comprehensive benefits plan including Medical, Dental, and Vision.

• 401(k) with company match

• 18% Verizon Wireless discount (primary line only, excludes unlimited plans)

• Extensive voluntary benefit options including Pet Insurance, Aflac plans & Legal plans

• Gym/Exercise Facility Reimbursement through qualifying medical plans

• Generous paid time off and 8 company-paid holidays (plus 1 floating holiday)

What you'll do: (Including, but not limited to):

• Provide first-level problem resolution, technical assistance, and support for incoming queries and issues related to computer systems, software, and hardware

• Guide users through a series of steps to determine the problem at hand

• Classify the level, priority, and nature of the problem for the user(s)

• Responsible for opening, escalating, tracking, and closing trouble tickets while promoting end-user satisfaction

• Maintain daily performance of computer systems and train computer users

• Respond to and diagnose problems through discussion with users; ensures a timely process through which problems are controlled

• Provides support to end users on a variety of issues; identifies, researches, and resolves technical problems

• Responds to telephone calls, emails, and personnel requests for technical support

• Recommends systems modifications to reduce user problems

• Performs other duties as assigned, which are reasonably within the scope of the responsibilities of this job classification

What you'll need:

General

• Associates degree in Computer Science, related field, or equivalent experience required

• Requires excellent communication and customer service skills

• Highly organized and detail-oriented

• Self-motivated and able to work independently

• Proficient with Microsoft Office suite

Technical

• Knowledge of VMWare and Hyper-V a plus

Working Conditions:

• Typical office setting

Job Type: Full-Time

• Hourly (Non-Exempt)

Equal Opportunity Employer

ASG is proud to be an equal opportunity employer and provides consideration for employment to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state, or local anti-discrimination laws.