Help Desk Technician

Responsibilities for this Position

Location: USA IN Indianapolis - 6650 Telecom Dr (INC007)

Full Part/Time: Full time

Job Req: RQ174700

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

Confidential

Suitability:

Public Trust/Other Required:

MBI (T2)

Job Family:

Help Desk

Job Qualifications:

Skills:

Analytical Thinking, Help Desk Support, Problem Resolution, Technical Support, Troubleshooting

Certifications:

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Contract requires US Citizenship. This role is hybrid and requires candidate to be local to the office.

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

CBP's Revenue Modernization (Rev Mod) program manages the automation and centralization of the collection and administration of duties, taxes and fees. CBP collects approximately $45 billion annually, including $1.5 billion collected via individual, manual transactions. Transitioning these manual transactions to electronic means will result in more secure, accurate and efficient processing, and will enable CBP Officers and other non-uniform personnel engaged in these transactions at the Ports of Entry to focus on enforcement and facilitation of legitimate trade and travel. The Rev Mod program includes multiple projects which are focused on various solutions.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

• Provide phone and in-person support to users in all areas of Rev Mod solutions

• Serves as the initial point of contact for troubleshooting all Rev Mod related problems, including hardware/software, passwords and operational problems

• Manage problem ticket recording, update and and resolution

• Perform a triage of user questions and issues; Resolve issues with the support of the solution developers and business subject matter experts

• Execute integrated testing of new functionality

• Data capture support for business users if applicable

• Support Business Process Reengineering capture of time and motion metrics if applicable

WHAT YOU'LL NEED TO SUCCEED:

Education: High School Diploma/GED, Bachelor's degree or equivalent

Required Experience: 2 or more years supporting technology solutions (i.e. hands-on experience)

Required Technical Skills:

• Help desk support

• Analytical skills; ability to effectively analyze & resolve issues

• Innovative, thinks out of the box

• Customer service experience

• Ability to obtain a security clearance; U.S. citizenship required

• Experience with DHS CBP is preferred

• Strong documentation and communication skills

Security Clearance Level: Ability to achieve a Public Trust Background Investigation

Location, Hybrid

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $42,500.00 - $57,500.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA IN Indianapolis

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.