Help Desk Technician

Job Description Job Description Bastionpoint Technology is a driven, rapidly-growing MSP providing cutting-edge IT solutions in the Richmond, VA area. Do you want a friendly, fast-paced environment that will give you the chance to touch a huge variety of technologies and end-user environments?

We’re looking for a growth-oriented Help D esk Tech nician to join our collaborative, welcoming team. This job has been posted by Encore Strategic on behalf of Bastionpoint Technology What you’ll do: Support common business applications (O365) via email, phone, and on-site support for 100 SMB’s Maintain client networks and network security (LAN/WAN , firewalls, access points, switches) Troubleshoot a wide variety of on-premise, cloud, Azure, Mac OS and Google Workspace environments Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues Skills You’ll Need: 3 years experience with help desks and ticketing systems Working knowledge and experience in supporting SMB’s Working knowledge of basic TCP/IP Protocols, PC troubleshooting, security best practices, and network hardware Experience with MSPs, AD, Exchange, and Hyper-V a strong plus Ability to communicate professionally with technical and non-technical people Confidence, self-motivation, and a collaborative team-player mentality A valid driver's license and reliable transportation We’ll provide:

Generous benefits package including health insurance, PTO, and retirement plan On-site gym, sauna, and gaming room Predictable set schedule to help promote work/life balance Weekly team meetings and get togethers A collaborative environment that fosters career development and formal learning opportunities Salary of $50-70k based on experience Ready to Apply? Quick apply with your resume OR Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB - OSOFBL9BT?u1110981