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Help Desk Technician - Deskside Support

Expired Job

General Dynamics Information Technology Washington , DC 20319

Posted 4 months ago

General Dynamics Information Technology and CSRA have united to create the premier provider of high-tech IT solutions to the government IT market. Together as General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

The Corporation for National Community Service is a federal government agency that engages more than five million Americans in service through AmeriCorps Learn and Serve America, Senior Corps, and other national service initiatives. The agency's mission is to "support the American culture of citizenship, service and responsibility" and it serves as the largest annual grant maker supporting service and volunteering

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

DESIRED QUALIFICATIONS: AA or equivalent + 3 yrs related experience

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date: July 24, 2018

Location

  • Thoroughfare (i.e. Street address):

Washington , DC

United States

Location

  • Thoroughfare (i.e. Street address):

Help Desk Technician

  • Deskside support

CSRA

July 24, 2018

General Dynamics Information Technology and CSRA have united to create the premier provider of high-tech IT solutions to the government IT market. Together as General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

The Corporation for National Community Service is a federal government agency that engages more than five million Americans in service through AmeriCorps Learn and Serve America, Senior Corps, and other national service initiatives. The agency's mission is to "support the American culture of citizenship, service and responsibility" and it serves as the largest annual grant maker supporting service and volunteering

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

DESIRED QUALIFICATIONS: AA or equivalent + 3 yrs related experience

Washington , DC

United States



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Help Desk Technician - Deskside Support

Expired Job

General Dynamics Information Technology