Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Help Desk Technician

Expired Job

Corporate Hiring Solutions Bronx , NY 10451

Posted 3 months ago

Needed immediately onsite at a University.
Responsible for providing first level support for all incoming help desk calls via phone and email to all university faculty, staff and students.


Receives incoming service requests via phone and email

Monitor and follow up calls in help desk queue

Monitor and follow up calls in email queue

Provide resolution and assistance to Windows 7 and Mac OS related problems

Provide resolution and assistance to standard supported applications: MS Office, Netscape, Internet Explorer, Antivirus and other supported proprietary applications and systems.

Log all calls into Magic Call Tracking System.

Document and assign call tickets to related IT groups for further support


A+ certification preferred

Network+ certification preferred

Mac OS support preferred
1-2 years experience in hardware and software support

Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

Excellent customer service skills

Excellent verbal and written communication skills

Ability to work independently and as part of a team

Strong knowledge of Windows 7 OS, Mac OS preferred

Ability to troubleshoot hardware and software problems

Knowledgeable on software installations, Antivirus and malware/spyware

Knowledge of the Internet and Microsoft Office

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Help Desk Technician

Baldor Food

Posted 2 months ago

VIEW JOBS 9/20/2018 12:00:00 AM 2018-12-19T00:00 We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. The Help Desk Technician will be responsible for assisting end-users with a variety of computer-related issues, including but not limited to: * Setting up new computers, printers, users, phones and work space desks. * Ongoing maintenance of computers, and hardware. * Responding to excel, word, and outlook inquiries. * Evaluating inquiry by determining nature of issue as hardware, software, or user. * Assisting users with troubleshooting, emails, hardware and software issues. * Creating brand new users in exchange, sage and any other relevant systems. * Assisting users with Sage ERP system, Highjump and future softwares. * Assisting in running and patching wire (CAT 6, CAT6A). Qualifications The ideal candidate will have some help desk experience, technical training OR be working towards a Bachelors Degree in Computer Science. * Excellent problem solving and customer service skills. * Good organizational skills. * Knowledgeable in multiple OS (Mac OS, Microsoft and Android) * Must have solid knowledge of Microsoft suite, Word, Excel, PowerPoint, and Outlook. * Must know how to work with macros. * Good hands on experience with smart devices. * Flexible hours/days. * MUST work Saturdays. Baldor Specialty Foods is an Equal Opportunity Employer, and does not discriminate on the basis of Sex, Race, Religion, Age (40 and over), Handicap or National Origin. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, creed, marital status, sexual orientation, citizenship status or any other legally protected status. Baldor Food Bronx NY

Help Desk Technician

Expired Job

Corporate Hiring Solutions