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Help Desk Technician

Expired Job

Corporate Hiring Solutions Bronx , NY 10451

Posted 3 months ago

Needed immediately onsite at a University.
Responsible for providing first level support for all incoming help desk calls via phone and email to all university faculty, staff and students.

RESPONSIBILITIES

Receives incoming service requests via phone and email

Monitor and follow up calls in help desk queue

Monitor and follow up calls in email queue

Provide resolution and assistance to Windows 7 and Mac OS related problems

Provide resolution and assistance to standard supported applications: MS Office, Netscape, Internet Explorer, Antivirus and other supported proprietary applications and systems.

Log all calls into Magic Call Tracking System.

Document and assign call tickets to related IT groups for further support

QUALIFICATIONS

A+ certification preferred

Network+ certification preferred

Mac OS support preferred
1-2 years experience in hardware and software support

Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

Excellent customer service skills

Excellent verbal and written communication skills

Ability to work independently and as part of a team

Strong knowledge of Windows 7 OS, Mac OS preferred

Ability to troubleshoot hardware and software problems

Knowledgeable on software installations, Antivirus and malware/spyware

Knowledge of the Internet and Microsoft Office


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Help Desk Technician

Expired Job

Corporate Hiring Solutions