ComPsych Corporation is the worlds largest provider of employee assistance programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR, FMLA and absence management services under its GuidanceResources brand. ComPsych provides services to more than 45,000 organizations covering more than 100 million individuals throughout the U.S. and 160 countries.
By creating Build-to-Suit programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.
As the Help Desk Technician, you will respond to, manage, troubleshoot and resolve technical and procedural issues for internal customers in an efficient and timely fashion over the phone, in person and through remote connectivity software. You will also participate in infrastructure technology projects as assigned.
Manage the deployment, maintenance and upgrades of desktop PCs, Macs, thin clients, peripherals, laptops and the software that they contain
Provide hardware and software technical and procedural support to internal customers including desktop PCs, Macs, thin clients, peripherals and laptops
Provide technical and procedural support to internal customers including file permissions, folder permissions, account permissions, security groups and password resets/unlocks
Provide technical and procedural support to internal and customers including network connectivity, VPN and remote desktop in diverse networking environments
Deliver outstanding quality of service to our customers
Maintain accurate asset inventory system that includes scanning and tagging technology assets
Create, deploy and maintain software images for desktop PCs, Macs, laptop and thin clients
Lead technology orientation and ongoing technology training for internal customers
Investigate and document incident root cause and resolution
Complete customer inter-office moves that include moving desktop PCs, peripherals, thin clients and phones
Maintain an accurate and detailed record or all work performed in customer ticket management system
Work in a fast paced environment with stringent deadlines
Demonstrate flexibility with projects and inquiries with the ability to manage multiple projects and to establish priorities with minimal supervision
Participate in the weekly on-call rotation for after-hours support
BA/BS in Information Technology or other technical degree program.
Minimum of 3+ years experience in a help desk or service desk role
Experience configuring and troubleshooting Mac OS
Excellent interpersonal skills and verbal/written communications skills are required
High energy and ethical standards
Must be able to work on-site in the Chicago Office
Additional Benefits We Offer
Our US headquarters are located in one of Chicago's premier buildings, the NBC Tower. Nestled between Michigan Avenue and Lake Michigan, ComPsych's downtown Chicago location is easily accessible by public transportation and has plenty of parking nearby.
Full benefit package with paid holiday and vacation time
Breakfast on Fridays and snacks/juice daily
ComPsych Corporation maintains a drug-free workplace.
Tier 1 Tier 2 deskside support service password reset