Help Desk Technician
Req #: 218332
Location: Norco, CA US
Job Category: Service Contract Act
Security Clearance: Secret
Clearance Status: Must Be Current
CACI has an opening for a Help Desk Technician to support our team in Norco, CA.
What You'll Get to Do:
Monitor and respond quickly and effectively to requests received through the help desk
Respond to customer queries in person, by phone, via email, the ticketing system, or via remote support
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Maintain daily performance of computer systems to include Linux systems
Work through the problem-solving process with employees, empowering them to do the same in the future
Run diagnostic problems to resolve problems
Clean up computers
Escalate significant and recurring issues to the tier-2 support team
Ability to work overtime 20% of the time
More About the Role:
Must have an active government security clearance.
Must have an up-to-date Security+ certificate.
Ability to diagnose and resolve basic computer/technical
Problem solving and troubleshooting skills
Excellent communication skills
Keen attention to detail, memory of patterns, and interest in problem-solving
These Qualifications Would be Nice to Have:
Proven experience as a Help Desk Technician or other customer service role
Working knowledge of Red Hat Linux/CentOS
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
Caci International Inc.