Help Desk Technician

Caci International Inc. Norco , CA 91760

Posted 1 week ago

Help Desk Technician

Req #: 218332

Location: Norco, CA US

Job Category: Service Contract Act

Security Clearance: Secret

Clearance Status: Must Be Current

Job Description

CACI has an opening for a Help Desk Technician to support our team in Norco, CA.

What You'll Get to Do:

  • Monitor and respond quickly and effectively to requests received through the help desk

  • Respond to customer queries in person, by phone, via email, the ticketing system, or via remote support

  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware

  • Maintain daily performance of computer systems to include Linux systems

  • Work through the problem-solving process with employees, empowering them to do the same in the future

  • Run diagnostic problems to resolve problems

  • Clean up computers

  • Escalate significant and recurring issues to the tier-2 support team

  • Ability to work overtime 20% of the time

More About the Role:

  • Must have an active government security clearance.

  • Must have an up-to-date Security+ certificate.

  • Ability to diagnose and resolve basic computer/technical

  • Problem solving and troubleshooting skills

  • Excellent communication skills

  • Keen attention to detail, memory of patterns, and interest in problem-solving

These Qualifications Would be Nice to Have:

  • Proven experience as a Help Desk Technician or other customer service role

  • Working knowledge of Red Hat Linux/CentOS

What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Norco-CA-SAN BERNADINO-RIVERSIDE

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.


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Help Desk Technician

Caci International Inc.