Help Desk Technician

Overview

Joining the BlueHalo team means immersing yourself in a dynamic environment, working alongside the brightest minds in technology through some of the toughest challenges facing our nation today. We are spearheading the future of global defense, with every BlueHalo employee playing a key role in our success. That's why our investment in you goes beyond competitive pay and a rewarding benefits package. We're committed to providing our people with the best opportunities to develop their skills, share their knowledge, and push their innovative ideas to the cutting-edge. Enjoying this journey with a supportive team that feels like family throughout BlueHalo Nation is an unparalleled opportunity. From Space to C-UAS & Autonomous Systems to Electronic Warfare & Cyber, and Artificial Intelligence, at our company there is no limit to where you can take your career. Our mission is clear: to lead through innovation. Join the transformation and innovate with us.

You'd like to do this

This position will have a focus on user support, day-to-day operations, and strategic initiatives of corporate IT and various projects. As a member of the larger corporate IT team across the US, you will have access to other expertise and resources and many opportunities to learn and grow as an IT professional. This position requires proven time and management skills to support multiple, concurrent efforts and is located at BlueHalo's Huntsville, Alabama office.

• Provide end-user support to diagnose and solve technology issues (via phone, in-person, using remote access tools, and through the Help Desk ticketing system)

• Provide customer service while maintaining professionalism at all times

• Maintain a critical focus on accuracy and attention to detail

• Manage and advance BlueHalo IT infrastructure and its services as part of the IT team

• Implement enterprise-level management best practices, tailored to suit our network and security posture

• Ensure compliance with all applicable corporate and cybersecurity policies

• Prepare and maintain documentation for systems, user guidance, policies, and practice

You're required to have this

• Bachelor's degree plus two years' experience in providing IT customer service or 4 years in lieu of degree

• Proficient in troubleshooting and resolving issues with commonly used technologies and software including, but not limited to: Microsoft Office 365, Windows and Mac operating systems, network printing, and application support

• Ability to work independently and with a team, identify areas where improvement is needed, and identify and implement solutions

• A security-minded approach to all IT efforts

• Excellent time management skills

• Willingness to support end-users with all IT related issues, including after hours on-call support

• Strong communication (both written and verbal) and technical documentation skills

• Familiarity with basic networking concept

Leading the Transformation

The BlueHalo Effect It speaks to who we are as a company, a global protective ring that shields everything we most want to safeguard, an unbroken line that ensures our customers retain the advantage in any battlespace, from high above the Earth to deep in cyberspace. It's who we are, a halo, a protector, the light of inspired engineering keeping our Nation safe. Our vision is a world where national security is certain because technical superiority is assured. Join us and become a vital element of The BlueHalo Effect! EEO Statement BlueHalo is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of the employment process, please send an email to Recruiting@bluehalo.com. Please indicate the specifics of the assistance needed. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.