Help Desk Technician

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

Arrow International is hiring two Help Desk technicians in support of corporate, US, Canada, and UK locations in addition to distributors and manufacturing locations. This role is in Brooklyn, Ohio, on-site at our corporate headquarters. This role reports to the Director of IT.

Primary Roles and Responsibilities

• Monitor help desk tickets and provide solutions.

• Proactively design and implement improvements to our help desk service.

• Enter requisitions.

• Build Personal Computers.

• Work with individuals at all levels to solve their computing problems.

• Learn phone system, PIs, and AS400 admin tools.

• Fulfill administrative reporting requirements.

• Train personnel in the use of PC hardware and software.

• Install software updates and patches.

• Evaluate new PC systems and related equipment

• Repairs, administers, maintains, builds, and tracks company end point equipment.

• Continuously improve our Help Desk operation with new and/or improved procedures and service.

• Required to maintain confidentiality in all business, employee, client, etc., matters.

• Monitor day-to-day issues and correct problems.

• Pro-active service orientation when dealing with internal and external clients.

• Other assignments as required.

Requirements

Experience and Education

• 2 years of professional PC repair/setup experience.

• 2 years of professional training in a trade school or high school required.

• Prepare solutions for technical issues.

• Current Help Desk training or work experience.