Help Desk Technician

The Role

Amphenol Aerospace Operations is seeking a Help Desk Technician to work out of
its state-of-the-art facility in Mesa, AZ.

The key responsibilities of this Help Desk Technician include, but are not
limited to:

Basic IT Troubleshooting and Support
Serving as the first point of contact for users seeking technical assistance
Determining the best solution based on the issue and details provided by
users
Perform in person and remote troubleshooting through diagnostic techniques
and pertinent questions
Determine the best solution based on the issue and details provided by users
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution
Follow-up and update user status and information
Monitors incidents within a ticketing system and provides guidance on
resolution
Ensures that management is appropriately informed on project status as
required
Continuously develops technical subject matter expertise on established and
emerging server, desktop, and other device technologies

Location

Mesa, AZ
25 minutes from Phoenix, AZ

The Person

The key skills and qualities of a Network Analyst with Amphenol Aerospace
Operations:

Associates degree in computer science or other related field is preferred.
Equivalent education/experience will be considered.
Strong working knowledge of Laptops, PCs, Printers, Phone Systems, Mobile
Devices, Audio/Video Equipment, and Security Systems is required
Familiarity with operating systems (e.g., Windows, macOS, Linux) and
software is required
Knowledge of virtualization hypervisors is a plus.
Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANS) is required.
Windows Active Directory familiarity is required
Proficiency in troubleshooting common hardware and software issues is
required
Excellent written and verbal communication skills. Must be able to
communicate with individuals with all levels of technical and non-technical
skill sets
The ability to work independently and as part of a team with a courteous and
professional attitude
Excellent time management and prioritization skills
Ability to stand or sit for prolonged periods of time is required
The ability to lift up to 50 lbs. is required
Occasional travel is required.

The Company

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design
Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in
designing and manufacturing electrical components for the aviation and
commercial airplane industry for over 95 years.

Focusing on serving the needs of advanced and challenging market segments, we
pride ourselves on our consistent ability to innovate and provide the markets
with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions
because we believe that our human capital is the most valuable asset we have. We
support and encourage career development for all employees and have ample
opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and
enthusiastic in all that we do. These values are ingrained in each of us and
contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive wage and benefits. The candidate must be able to
legally work in the United States; we are unable to provide
sponsorship. Position requires candidate to be a U.S. person as defined in
ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8
U.S.C. 1101(a) (20).

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, marital status, sex, sexual orientation, gender identity
or expression, national origin, age, protected veteran status or disability
status. We aim to create an inclusive working environment where all employees
are respected and treated equally.

Amphenol - Making History, Designing the Future