Help Desk Technician 2
Provide Help Desk and Desktop Support for all Northern and Southern American facilities. Must have the ability to not only troubleshoot, but be able to fix end user, which include remote users, PC related issues. Additionally, responsibilities include being able to schedule service calls, train users on new and existing software and hardware, oversee software deployments, procedure development, purchases, and all software and hardware updates. VOIP System support is also required.
Manage and troubleshoot all hardware, software, and basic network related issues.
Support all issues with OS (Windows 10, Windows 7 / XP) and applications (printers, fax machines, servers, routers, internet connections, etc.
Basic support for Windows Server, Exchange, and Citrix
Rollout new software, hardware, and peripherals
Perform software updates
Set up new computers/laptops
Create, change, and delete user accounts per request.
Perform service calls
Develop computer-related procedures and policies
Work on small projects
Manager cloud accounts such as Verizon Wireless, WebEx, eFax, and Share file.
2 or 4 year Computer Science related degree
Have at least 3 years technical experience supporting workstations. Knowledge of Windows 7 and Windows 10, Office Suites, Windows Server, Exchange, Citrix, smartphones, wireless, VPN, network and VOIP knowledge.
Great customer service skills, responsible, dependable, hardworking, and a self-starter. Must have the ability to judge and attend to problems in an accurate manner. Must also apply knowledge efficiently and have a strong aptitude to learn and apply new knowledge
Excellent work history
Must be able to lift, carry, and switch out PC hardware, have the ability to work on computers all day, and troubleshoot /setup network devices.
NORD Gear offers a competitive benefit package including:
Short Term Disability (company paid)
Long Term Disability (company paid)
Life Insurance (company paid)
Flex Spending and Health Savings Accounts
Paid personal and sick time
If you are ready to join a company with great opportunities, NORD Gear is looking for you!!
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