Help Desk Technician 2

Nord Waunakee , WI 53597

Posted 7 months ago

Help Desk Technician 2

Provide Help Desk and Desktop Support for all Northern and Southern American facilities. Must have the ability to not only troubleshoot, but be able to fix end user, which include remote users, PC related issues. Additionally, responsibilities include being able to schedule service calls, train users on new and existing software and hardware, oversee software deployments, procedure development, purchases, and all software and hardware updates. VOIP System support is also required.


Manage and troubleshoot all hardware, software, and basic network related issues.

Support all issues with OS (Windows 10, Windows 7 / XP) and applications (printers, fax machines, servers, routers, internet connections, etc.

Basic support for Windows Server, Exchange, and Citrix

Rollout new software, hardware, and peripherals

Perform software updates

Set up new computers/laptops

Create, change, and delete user accounts per request.

Perform service calls

Develop computer-related procedures and policies

Work on small projects

Manager cloud accounts such as Verizon Wireless, WebEx, eFax, and Share file.

2 or 4 year Computer Science related degree

Have at least 3 years technical experience supporting workstations. Knowledge of Windows 7 and Windows 10, Office Suites, Windows Server, Exchange, Citrix, smartphones, wireless, VPN, network and VOIP knowledge.

Great customer service skills, responsible, dependable, hardworking, and a self-starter. Must have the ability to judge and attend to problems in an accurate manner. Must also apply knowledge efficiently and have a strong aptitude to learn and apply new knowledge

Excellent work history

Must be able to lift, carry, and switch out PC hardware, have the ability to work on computers all day, and troubleshoot /setup network devices.

NORD Gear offers a competitive benefit package including:

  • Health Insurance

  • Dental

  • Short Term Disability (company paid)

  • Long Term Disability (company paid)

  • Life Insurance (company paid)

  • Flex Spending and Health Savings Accounts

  • Paid vacation

  • Paid personal and sick time

  • Paid holidays

  • 401k match

If you are ready to join a company with great opportunities, NORD Gear is looking for you!!

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Help Desk Technician 2