Help Desk Systems Analyst, Junior

Booz Allen Hamilton Inc. Saint Inigoes , MD 20684

Posted 4 weeks ago

Job Description: Job Number: R0052569

Help Desk Systems Analyst, Junior

Key Role:

Provide technical support for a variety of system, software, and hardware issues for clients of a Research, Development, Test, and Evaluation (RDT&E) network. Serve as the first point of contact for clients seeking technical assistance over the phone, via e-mail, and the internal trouble reporting application. Add and maintain user accounts, security groups, and distribution groups in Active Directory and build and configure Windows-based workstations. Install and configure Microsoft Office software and maintain network printers, label printers, and other multi-function devices, including maintaining consumables. Perform Ethernet cabling and create and contribute to technical documents, including standard operating procedures. Maintain responsibility for moving and assembling computer hardware.

Basic Qualifications:

  • Experience with working in an IT environment

  • Ability to work in a team environment

  • Ability to perform the physical requirements of the job

  • Secret clearance

  • HS diploma or GED

  • Security+ Certification

Additional Qualifications:

  • Ability to create or contribute to technical documents, including Standard Operating Procedures (SOPs)

  • Ability to work after hours and weekends typically once a month

  • Ability to be customer service-oriented

  • Ability to perform Ethernet cabling

  • Possession of excellent oral and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

We're an EOE that empowers our peopleno matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristicto fearlessly drive change.


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Help Desk Systems Analyst, Junior

Booz Allen Hamilton Inc.