Job Description: Job Number: R0052569
Help Desk Systems Analyst, Junior
Provide technical support for a variety of system, software, and hardware issues for clients of a Research, Development, Test, and Evaluation (RDT&E) network. Serve as the first point of contact for clients seeking technical assistance over the phone, via e-mail, and the internal trouble reporting application. Add and maintain user accounts, security groups, and distribution groups in Active Directory and build and configure Windows-based workstations. Install and configure Microsoft Office software and maintain network printers, label printers, and other multi-function devices, including maintaining consumables. Perform Ethernet cabling and create and contribute to technical documents, including standard operating procedures. Maintain responsibility for moving and assembling computer hardware.
Experience with working in an IT environment
Ability to work in a team environment
Ability to perform the physical requirements of the job
HS diploma or GED
Ability to create or contribute to technical documents, including Standard Operating Procedures (SOPs)
Ability to work after hours and weekends typically once a month
Ability to be customer service-oriented
Ability to perform Ethernet cabling
Possession of excellent oral and written communication skills
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
We're an EOE that empowers our peopleno matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristicto fearlessly drive change.
Booz Allen Hamilton Inc.