Help Desk Support Staff

The Mitre Corporation Mclean , VA 22107

Posted 2 months ago

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both.

That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do.

The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values.

We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE-and make a difference with us.

The MITRE Corporate Help Desk is seeking an individual with excellent communication skills, experienced in IT support in an Enterprise environment to join our team. The primary focus of this position is to provide first level support with diagnosis, identification, and resolution of problems of varying complexity with software, LAN/WAN, servers and corporate data systems.

Minimum Education/Experience:

High school diploma or equivalent, plus 1 year of experience

Qualifications:

  • Excellent customer service skills

  • Excellent communication skills

  • Excellent troubleshooting abilities

  • Experience working on a technical help desk in a corporate environment

  • Proficient at solving problems with MacOS, Windows 10, MS Office applications and mobile & remote access services

  • Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution

  • Collaborate with other Help Desk employees on problems, process and procedure and other issues of importance to the Help Desk

MITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, gender expression, sexual identity, disability, age, veteran status, and other protected status.

MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE's employment process, please contact MITRE's Recruiting Help Line at 703-983-8226 or email at recruitinghelp@mitre.org.

Copyright 1997-2020, The MITRE Corporation. All rights reserved.

MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.



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Help Desk Support Staff

The Mitre Corporation