Help Desk Support Specialist On Site Saint Charles ,IL

Job Description Job Description In this role, the Help Desk Support Specialist responds to end-user requests for technical assistance by phone, email, or ticketing system. Responsible for Troubleshoots and resolves computer, application, system, device, access, or performance issues.

This role relies on established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Responsible for advising users on the methods, steps, and actions required to resolve and avoid future issues and provides documentation as needed.

Escalate problems to appropriate levels or teams to achieve issue resolution. Provide support installs or upgrades of software or devices. Set up user profiles, VPN Access following protocol re-set passwords and similar Fulfill all service level standards for response time and quality.

Respond to high number of user tickets Other duties as assigned Requirements: Associate Degree in Computer Science, Information Technology, or a related field, or equivalent relevant work experience such as Help Desk or other Computer experience Excellent verbal and written communication skills Possesses strong time-management skills Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Helpful to have experience with the following technology: Excel, Word, Outlook, Exchange, Active Directory, Windows Server, Sage, Remote Desktop Helpful to have understanding of:

Basic networking, TCP/IP, routing and switching Desktop and server hardware, ie. homelab or built personal computer. Basic scripting such as powershell or bash, with an emphasis on automation Work Schedule: Monday- Friday 8:30 AM-5:00 PM Benefit Offering:

Life, Medical, Dental, Vision Benefits 401K including employer match Paid PTO Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. Important Links: EEO is the Law Supplemental Notice Pay Transparency