HELP DESK SUPPORT SPECIALIST - OAK RIDGE, TN
The Help Desk for a Department of Defense in Oak Ridge, TN has an opening for a Help Desk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked. This position requires the ability to obtain a DoD Secret security clearance, Security + and ITIL V3 Foundations certifications. (must possess within one month of hire and we can provide an avenue to obtain the Secret clearance)
Comprehensive knowledge in the use of personal computers.
Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.
Experience in desktop and networking support, IT concepts and help desk software.
Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.
Must be able to think logically and act decisively in critical situations.
Ability to distinguish between different types of issue and select the correct source for solution.
SOC Support Services