Help Desk Support Specialist - Oak Ridge, TN

SOC Support Services Oak Ridge , TN 37831

Posted 1 week ago


The Help Desk for a Department of Defense in Oak Ridge, TN has an opening for a Help Desk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked. This position requires the ability to obtain a DoD Secret security clearance, Security + and ITIL V3 Foundations certifications. (must possess within one month of hire and we can provide an avenue to obtain the Secret clearance)


  • High school education or equivalent and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred.


  • Comprehensive knowledge in the use of personal computers.

  • Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.

  • Experience in desktop and networking support, IT concepts and help desk software.

  • Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.

  • Must be able to think logically and act decisively in critical situations.

  • Ability to distinguish between different types of issue and select the correct source for solution.


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Help Desk Support Specialist - Oak Ridge, TN

SOC Support Services