Help Desk Support Specialist

Details:

Job Title: Help Desk Support Specialist

Location: Brattleboro, VT

Zip Code: 05301

Start Date: Right Away

Job Type: Contract Hire

Pay Rate: $16.00 - $20.00/hr DoE

Schedule: M -F

Keywords: #HelpDeskSupport #ITjobs

JOB RESPONSIBILITIES:

• Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system

• Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions

• Determine the solution based on the issue and details provided by customers.

• Walk the customer through the problem-solving process

• Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed

• Document and maintain the IT Department knowledge base

• Install appropriate software and operating systems, and deploy company computers

• Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc.

• Support IT projects and own projects within candidate"s skillsets.

REQUIRED QUALIFICATIONS:

• BSc/BA in IT, Computer Science or relevant field preferred

• At least 2 years" experience and a working knowledge of office automation products, databases, and remote control.

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues

• Customer-oriented and cool-tempered

• Excellent communication skills

• Proficiency in English

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/Disability/Veterans