Help Desk Support Specialist

R10043145 Help Desk Support Specialist (Open)

Location:

Radnor, PA (Airgas HO) - Management

How will you CONTRIBUTE and GROW?

The Help Desk Support Specialist is responsible for providing first-line technical support to Airgas customers. This includes resolving hardware, software, printer, and network-related issues, as well as providing advice and guidance on the use of technology.

Essential Duties and Responsibilities:

• Must be flexible to work within the core operating hours of 7am-9pm EST

• Respond to inbound support requests via phone, email, and chat

• Troubleshoot hardware, software, and network issues

• Provide remote desktop support

• Thoroughly document and track support incidents in the service desk software

• Escalate complex issues to higher-level support teams when necessary

• Maintain a high level of customer service and satisfaction

• Stay current with the latest technology and industry developments

Are you a MATCH?

Requirements:

• At least 1- 3 years of experience in an IT service desk role

• Strong problem-solving and analytical skills with the ability to execute sound judgment when escalating incidents and problems

• Excellent communication and customer service skills

• Experience in relevant Microsoft technologies, including Windows, Office, Active Directory and basic network concepts

• Experience in relevant Google Applications, including Gmail, Docs, Sheets, and Slides

• Experience with remote desktop tools

• PC repair and troubleshooting skills

• Ability to work in a fast-paced and high-pressure environment

• Ability to prioritize and manage multiple tasks effectively

• Strong problem solving abilities with the to execute sound judgment when escalating incidents and problems

• Bachelor's degree in Computer Science or related field (preferred)

• A+ certification or equivalent technical certification (preferred)

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While this position commonly entails 90-95% sitting and the remaining time standing or walking, the following physical demands could be associated with this position:

• Able to remain stationary for extended periods of time

• Lifting or carrying up to 30 pounds (i.e. a small equipment or office supplies).

• Stooping, kneeling, crouching, climbing or reaching (i.e. for cabling).

• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

• Visual capacity enabling frequent use of computer equipment.

• Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery.

• While performing the duties of this job, the employee is occasionally exposed to moving office machine parts.

• Must be able to work in a smoke-free and drug-free workplace.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate and the work environment is an office setting.

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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