Help Desk Support Specailist

Capital One Plano , TX 75023

Posted 4 months ago

Plano 1 (31061), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Help Desk Support Specailist

Job Description

Capital One is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Capital One associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.


  • Provide application support through remote access tools to resolve internal end user issues

  • Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk

  • Interact with end users via softphone or chat modules to resolve primarily software issues but may get questions about hardware

  • Remotely access and support end-user machines to achieve first call resolution

  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users

  • Assist with onboarding of new Agents by training and allow others to shadow

  • Perform other tasks as needed by the Service Desk Managers

Basic Qualifications:

  • High School Diploma, GED, equivalent certification or military experience

  • At least 2 years of remote help desk support experience

  • Fluent in English

Preferred Qualifications

  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
  • ITIL Certification
  • 1 + year of equivalent Mac support experience or Mac Integrated Basics Certificate
  • 1+ years of experience troubleshooting Windows 7 and Windows 10 Operating systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Help Desk O365 Support

Insight Enterprises, Inc.

Posted 3 weeks ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 IT Help Desk - O365 Support Plano, TX, US Requisition Number: 71289 Position Overview As an IT Help Desk Technician, you will be the first line of contact for our clients needing support for O365 and Active Directory related questions. Are you an enthusiastic and self-motivated individual who has excellent customer service skills? If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization. Job Duties: * Respond to IT support requests from staff as related Office 365 cloud and desktop applications. * Perform Azure Active Directory and local Active Directory health checks and resolve synchronization issues. * Configure and deploy device policies through MDM/Intune baseline. * Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides. * Create end user documentation and troubleshooting guides for common issues or scenarios. * Coordinate with vendors on issue resolution Job Requirements * 2+ years of progressive experience in IT systems supporting Office 365. * 2+ years' experience (preferred) in supporting Office 365 including: SharePoint, Teams, Outlook, OneDrive, Groups, Yammer, etc. * Experience supporting users in hybrid on-premise and Azure Active Directory (AAD) environment. * Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile). * Must have experience with Microsoft Windows 10 in a corporate environment. * Knowledge of IP networking concepts, Wi-Fi, and remote access technologies. * Excellent interpersonal, oral and written communication skills. * Ability to quickly adapt to new situations and changing priorities. * Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at * Global provider of Intelligent Technology Solutions™ for organizations of all sizes * Ranked #417 on the 2018 Fortune 500, #12 on the CRN Solution Provider 500 * Founded in 1988 in Tempe, Arizona; now celebrating our 30th anniversary and operating in 20 countries * $6.7 billion in revenue for 2017 * 8,000+ teammates worldwide working with 5,300+ partners * 2017 Arizona's Most Admired Companies (AZ Business Magazine), #7 2017 Best Places to Work (Phoenix Business Journal) * 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 IBM Geography Excellence Award as the Top National Strategic Business Partner in North America, Microsoft's largest global partner Today's talent leads tomorrow's success. Learn about careers at Insight: Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Plano || Texas (US-TX) || United States (US) || None || None || US - Plano, TX || #LI-GB1 Nearest Major Market: Plano Nearest Secondary Market: Dallas Job Segment: Data Management, Developer, Help Desk, Information Technology, Supply, Technology, Data, Operations Insight Enterprises, Inc. Plano TX

Help Desk Support Specailist

Capital One