Help Desk Support

SCS Engineers Reston , VA 20190

Posted 1 week ago

SCS Engineers is an employee-owned environmental consulting and contracting firm that designs and implements sustainable environmental solutions. Our core capabilities are: solid and hazardous waste management, landfill gas, environmental due-diligence and assessment, brownfields redevelopment , site remediation, renewable energy, and regulatory compliance for businesses and municipalities responsible for protecting our air, water, and soil. Our employees take pride in their work, and together, we have the singular vision to be the environmental firm of choice for clients and our employee owners. If you thrive in a friendly, collaborative company and desire dynamic and challenging work among a team of innovative individuals, then SCS is the place for you. Do you have the innovative spirit we are looking for?

Job Summary

Essential Duties and Responsibilities

  • Provide helpdesk support for Computers, Mobile devices, Network access, and Corporate Business Applications

  • Management of your own helpdesk tickets including follow ups and resolution as needed

  • Handling of incoming technical support requests from in-house users. Escalate support tasks as needed to other IT staff.

  • Work with IT staff as needed on a variety of short term and long term projects

  • Purchase, install, and maintain computer hardware, software, peripherals, and mobile devices. Serve as the primary contact for resolution of hardware and software issues

  • Proactive monitoring, management, updating and replacement of desktop hardware and software

  • Test new hardware and software to assess functionality, applicability as a business solution and conformance with corporate technical and operational standards

  • Provide technical training to end users

Qualifications

  • Associate or Bachelor's degree in Information Technology/Computer Science OR 3-5 years' work experience in an IT Support role required

  • Excellent communication skills, both oral and written with a strong attention to detail

  • Advanced knowledge of Windows OS environments, including W7, W10

  • Strong knowledge of Outlook, and Microsoft Office 2010/2013/2016 required

  • Working knowledge of Active Directory, TCP/IP, subnets, O365, Lync

  • Understanding of Problem and Change management systems and processes

  • Ability to handle multiple tasks and determine priorities effectively

  • Work with local IT person to provide Business Continuity in cases of emergencies

  • A+, MCP, MCSE or comparable certification preferred

At SCS, you will have an opportunity to contribute to our strategic direction, help us continue to grow, and provide our clients with responsive, innovative, high quality client service. We offer excellent opportunities for career advancement and a competitive compensation package, including: medical, dental, vision, 401K, ESOP, paid holidays and PTO.

SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.

If you have questions, difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at


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Help Desk Support

SCS Engineers