Help Desk Support

Salient Crgt New York , NY 10007

Posted 1 week ago

Company/Position Overview

In this role you will:

Answer and triage all requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate.

  • Identify and resolve problems with all automation hardware, software, systems and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.

  • Document all requests or resolutions in OFR ticketing systems - OFR Trouble Ticketing System.

  • Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.

  • Install, configure and troubleshoot common Network Protocols, to include, but not be limited to, TCP/IP and wireless protocols.

  • Install, troubleshoot and perform repairs for terminals, mobile devices, peripherals and software.

  • Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanner, FAXs and other software and peripherals.

  • Provide requested reports derived from information contained in OFR Trouble Ticketing System

  • Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.

Mandatory Qualifications (Education, Certifications, Experience, Skills)

  • High School diploma required.

  • Overall 5+ years of experience.

  • 1-2 years of IT operations experience.

  • Relevant experience and/or certifications may be substituted for degree requirements.

  • Experience in a Microsoft computer support environment.

Desired Qualifications (Education, Certifications, Experience, Skills)

  • Bachelor's Degree desired.

Salient CRGT is a leading provider of health, data analytics, cloud, agile software development, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and trainingto help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.

If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: to express interest in this position through the Salient CRGT Careers page.

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Team Lead Claims Help Desk Support


Posted 3 days ago

VIEW JOBS 3/24/2019 12:00:00 AM 2019-06-22T00:00 The Team Lead, Claims assists the Claims Manager with managing the day to day operations of claims. She/he directly supervises a team of Claims Examiners assigned to new claims, provider correspondence and special handling. Additional tasks include oversight of letter generation process and review of vendor activity to align with performance expectations. The incumbent must carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates in completion of assignments using established guidelines, procedures and policies. Reviews and provides oversight of assignments to ensure accuracy. * Monitors staff production and performance in order to meet corporate performance goals. Provides ongoing coaching and feedback to staff. * Ensures the accurate and timely adjudication of claims * Plans and organizes the daily operation of the Service Department, including processing payroll for staff and reviewing attendance. * Analyzes and trends inquiry types to identify process improvement opportunities, including development of educational material for staff. * Administers disposition according to contractual benefits and company procedures * Provides technical support to claims processors * Interprets automated inventory reports to establish controls that ensure constant flow of existing claims inventory * Monitors risk factors that would expose operations and put HF in jeopardy of compliance and prompt pay violations * Collaborates with Claims Examiners to identify system challenges that impact the outcome of a claim * Assigns, monitors & reviews progress and accuracy of work. Directs efforts and provides technical guidance on more complex issues * Identifies and coordinates staff training needs to ensure uniform professional responses. * Additional duties as assigned Minimum Qualifications: * Experience in Claims Processing * Experience coaching and counseling employees * Experienced in Microsoft Office suite or products including Excel, Word, Outlook and PowerPoint * Experience using Power MHS, CCMS, and MACESS * High School Diploma OR GED from an accredited institution Preferred Qualifications: * Bachelor's Degree from an accredited institution * Planning and Organization Skills/Time Management * Strong verbal and written communication skills * Supervisory experience leading a team of 10 or more employees * Experience working in Health Insurance Environment * Ability to work independently and receive projects needing a moderate level of control and review WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services. EEO Law Poster and Supplement Healthfirst New York NY

Help Desk Support

Salient Crgt