Help Desk Support

Reliable Software Resources Aurora , CO 80012

Posted 2 months ago

Role: Help Desk Support II - 2017-2045a
Location: Denver, CO
Duration: 8+ Months


Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 3years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected
Educational

Qualifications:
Required
  • Bachelors degree in Computer Science, Information Technology, Computer Engineering or closely related or equivalent
    Preferred

  • Masters degree in Management Information Systems (MIS), Computer Science, Big Data or Analytics or equivalent
    Equal Employment Opportunity
    Reliable Software employment does not discriminate on the basis of race, religion, gender, sexual orientation, age or any other basis as covered by federal, state, or local law.
    Employment decisions are based solely on qualifications, merit and business needs.
    Thanks,
    Abdul Samad,
    Phn:

Skills:
telephone calls, email,Provides support to end users on a variety of issues. Identifies, researches,resolves technical problems.
Permanent


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Help Desk Support

Reliable Software Resources