Help Desk Support Level 1

Sequoia Walnut Creek , CA 94596

Posted 2 weeks ago

You enjoy working as an IT support professional, have excellent customer service skills, and quickly respond to and solve help desk tickets. You have a basic understanding of network infrastructure and mainstream software products. You desire to work in a fast-paced, results oriented environment.

You are in it to win it.

We're not just any property management company. Join us as we elevate the industry.

Must haves:

  • Positive attitude

  • Superior customer service

  • Excellent verbal and written communication

  • Organization

  • Speed

  • Sense of humor

  • Resilience

  • Associate's or Bachelor's degree

Great to haves:

  • Prior work in a help desk setting

What you'll do for us:

  • Provide basic remote technology support to our corporate office and site locations

  • Troubleshoot and investigate software and hardware concerns

  • Identify areas for training based on daily communications with team members

What we'll do for you:

  • Provide a great place to work you'll want to show up and give your best self everyday, we promise

  • Allow you to crush it by providing you the best training programs in the industry

  • Boost your wardrobe visa gift cards to shop for work clothes at a variety of well-known retailers

  • Make sure you're covered superior health, dental, and vision insurance and a 401(k) program/match that keeps you on track for your future

  • Give you a break paid time off for vacation, sick days, holidays, and your birthday

  • Reward you fun days, generous monthly perks, cash bonuses, and recognition for a job well done

  • Let you give back through our purpose program

Sequoia Equities is an Equal Employment Opportunity employer and promotes a drug free workplace.

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Help Desk Support Level 1