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Help Desk Support II

Expired Job

Intigrow Colorado Springs , CO 80908

Posted 3 months ago

Please read carefully: This is NOT a help desk position.

The Governor's Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. The IAM analyst will be responsible for creating accounts to support DRIVES.

This would include Active Directory, CA Service Desk Management and DRIVES.

The analyst will work closely with the DRIVES Project Office, Drives Vendor (FAST) and other IAM analysts.

Cooperative agreement:

This position facilitates Identity and Access management. The position is liable for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to the project team, end users and OIT functional groups.

This position will perform ticket management and participate in project meetings. It is the responsibility of the IAM analyst to manage Identity and access within CA Service Desk, Customer Portal (EEM), Active Directory, DRIVES and Google.


The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory and CA Service Desk. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service. Candidate MUST be able to pass State background and Tax check, this mean the candidate must be current on all State Taxes.

Terms and Conditions:
As a condition of employment you may be required to submit to additional background checks and/or screenings during the course of your employment with OIT.

Contract staff is required to observe the Colorado Cyber Security Policies, as published and updated by the Office of Cyber Security. These policies provide guidelines concerning vendor security controls and vendor reporting and monitoring. Please reference Policy P-CCSP-005 concerning vendor management.
Background Verification

Minimum Verification Requirements
Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

State Criminal Record verification (past 7 years covering each State in which the candidate has resided)

Federal Criminal Records Verification (past 7 years)

SSN Name Search

Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)
To order, click on the link to the right:
Order Standard Background Verification
Type Qualification Description Competency Experience Required
Skills Active Directory Proficient 1-2 yrs Yes
Skills Communication skills both verbal and written Advanced Yes
Skills Team work Proficient No

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Help Desk Support II

Expired Job