Help Desk Support

Gc Services Limited Partnership Houston , TX 77020

Posted 2 weeks ago

Overview

Responsible for facilitating the resolution of application, software, and hardware problems of computer users.

Responsibilities

  • Assist users experiencing technical problems with hardware, software, networking and computer related issues

  • Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error

  • Log, track, and maintain detailed incident reports on all calls

  • Assist in monitoring of Branch and Home office technologies, network connectivity, and data line utilization

  • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets

  • Maintain Help Desk procedures and training material

  • Analyze incident reports, determine the cause, and make recommendations to reduce help line incident rate

  • Adhere to Company attendance, punctuality, and meal and rest break requirements

  • Maintain concentration and focus in order to meet performance goals

  • React positively to an ongoing, changing environment

  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

  • Maintain good working relationship with assigned supervisors and coworkers

  • Work safely without presenting a threat to self or others

  • Perform additional duties as required by management

Qualifications

Education:

High School diploma required. Associates Degree in Business, Computer Science or equivalent work experience preferred

Experience:
1 year Help Desk experience required

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Knowledge of Information Technology Infrastructure Library (ITIL) and Incident Management practices

  • Strong analytical skills

  • Ability to organize and handle multiple projects

  • Manage time effectively

  • Solve problems or issues that may come up

  • Concentrate and focus for extended periods of time

  • Cope with high-stress and changing environment

  • Remain alert at all times

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet


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Help Desk Support

Gc Services Limited Partnership