Help Desk Support Engineer - Part Time

Landmark Health Buffalo , NY 14202

Posted 4 weeks ago

Overview

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation's largest risk-based, in-home medical group.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.

The Part Time Technical Services Engineer will be responsible for installation/setup of individual laptops and tablet hardware. S/he would also be an initial point of contact for technical support calls received by phone, e-mail or other method. This includes installing, diagnosing, repairing, maintaining, and upgrading laptop/desktop/tablet hardware and other IT equipment to ensure optimal performance. Provide quality support to end users with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts with other staff members. Find solutions and/or workarounds for issues found by end users and make intelligent decisions to help resolve their issues.

This role is Part Time at our Buffalo Office. Days/ Hours: Monday, Tuesday & Wednesday, 8:30am -5pm. Monday & Wednesday for certain, the 3rd day may rotate depending on business need.

Responsibilities

  • Perform installation and maintenance of laptops, desktops, tablet computers and other IT equipment.

  • Perform a variety of system problem analysis and monitoring tasks.

  • Talk to users and understand their issues and questions; log and track issues; Find root cause of the problem and try to solve it; Make intelligent decisions on solutions / workarounds to let the users do their day to day work

  • Participate in the preparation of training material and documentation for Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.

  • Create and distribute network related information to users, such as new account information; as well as, activating and deactivating user accounts.

  • Assist with installation and troubleshooting of applications used by end users on their equipment.

  • Work with other IT staff in coordinating upgrades and other software installations.

Qualifications

  • At least 3 years of experience in Information Systems or Technical Support.

  • A thorough understanding of computer hardware, operating systems and software, including Microsoft Office, Windows. Knowledge of Windows 7 tablet is useful.

  • Ability to visualize and conceptualize user problems from a distance and work with the user remotely to resolve the issues.

  • Must have excellent customer service skills and appropriate technical experience with troubleshooting and installation of computer hardware and peripheral equipment.

  • Ability to manage multiple priorities and demands on a daily basis.

  • Must be able to work with users at all levels of skills and abilities.

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Help Desk Support Engineer - Part Time

Landmark Health