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Help Desk Support

Expired Job

Cynet Systems Arvada , CO 80002

Posted 2 months ago

We are looking for Help Desk Support for our client in Denver, CO

Job Title: Help Desk Support

Job Location: Denver, CO

Job Type: Contract

Job Description:


Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgment.
The work unit provides Tier I and II support for the operating systems, software, hardware, smart phones, printers and other IT equipment that enables staff to conduct their day-to day activities.
The work unit provides Tier I, II support.
The work unit also provides the proper security provisioning and de-provisioning of the end users.
They also alert management of any security breaches.

Qualifications:

The Service Desk is responsible for Tier I and II support.
The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk.
Due to the importance and high visibility of this position, it is expected that a person coming in to the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment.

Skills:
Help Desk Support
Permanent
LONG TERM


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Help Desk Support

Expired Job

Cynet Systems