Beacon Hill Technologies is seeking a Help Desk Analyst for a 3-6 month contract opportunity in Buckhead.
Support the day-to-day IT functionality of all company employees.
Including but not limited to:
2+ years IT related experience troubleshooting hardware, software, and connectivity issues.
2+ years' experience in a high volume IT call center environment.
3+ years of direct interaction with customers and clients in a corporate environment.
3+ years of IT Helpdesk/Call Center Experience, User Support, Win XP/8, MS Office & Outlook
2+ years hardware experience working with a variety of desktops, laptops; network printers; and mobile devices.
2+ years software experience - knowledge of Windows XP/7, MS Office Professional, MS Exchange, Citrix, VPN.
2 years Administrative work in Windows Active Directory and Microsoft Exchange
Respond accurately and courteously to inquiries via ticket, phone or in person
Install, configure, troubleshoot, and repair hardware and peripheral components. Basic Mac setup is a plus.
Log all events and document findings and actions taken to resolve
Microsoft Certifications Preferred not required
Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
Ability to efficiently resolve customer's/technicians problems or escalate further as appropriate
Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
Ability to work well under pressure, set priorities and comfortable making decisions
Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
Must be able to work independently while in a team environment
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting
We look forward to working with you.
Beacon Hill. Employing the Future
Windows, laptops, printers, Active Directory, Helpdesk, Help Desk
Beacon Hill Staffing Group, LLC