Help Desk Supp Analyst

Lehigh Valley Hospital & Health Allentown , PA 18101

Posted 2 months ago

Job Summary: Provides Information Technology (IT) related support to end-users on a variety of issues such as support of software, hardware, security, network, and assigned applications. Triages and/or resolves technical support via telephone calls, emails, or secure texts. Education

  • Required: High School Diploma/GED Education

  • Preferred: Associate#s Degree Computer Science or Industry Certifications Experience

  • Required: 1 year Experience in Information Technology. Knowledge, Skills, and Abilities

  • Required: Effectively deals with multiple and changing priorities. Knowledge of current Microsoft Windows environment. Knowledge of personal computer and network troubleshooting.

Job Summary:

Provides Information Technology (IT) related support to end-users on a variety of issues such as support of software, hardware, security, network, and assigned applications. Triages and/or resolves technical support via telephone calls, emails, or secure texts.

Education

  • Required:
  • High School Diploma/GED

Education

  • Preferred:
  • Associate's Degree Computer Science or

  • Industry Certifications

Experience

  • Required:
  • 1 year Experience in Information Technology.

Knowledge, Skills, and Abilities

  • Required:
  • Effectively deals with multiple and changing priorities.

  • Knowledge of current Microsoft Windows environment.

  • Knowledge of personal computer and network troubleshooting.

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Lehigh Valley Hospital & Health