Help Desk Specialist

Two95 International Inc. Brownsburg , IN 46112

Posted 3 days ago

Title: Help Desk Specialist

Location:Brownsburg, IN, 19406

Duration: 6 Month Contract

Summary

Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members.

Roles & Responsibilities Provides direct support to clients (customer) on all technologies in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems. Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment. Enforce and comply with all Payment Card Industry Data Security StandardsPromptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problemAnswers help desk calls live when possible.Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.Manages and utilizes Ghost server for desktop/laptop imaging.Maintain an accurate inventory of IT equipment. Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.Required to relocate computer equipment frequently.Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.RF Gun SupportAssist with Wireless Support issuesProvides support for local phone systems as necessaryFamiliar with quick PC build-out processes such as Ghost.Available for on-call needs when applicableOther task as request by IT management
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Sales Associate

Massage Envy

Posted 5 days ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Overview What We'll Accomplish Together As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include: * Answering phone calls. * Setting and checking members and guests in and out for appointments. * Greeting members and guests upon arrival. * Promoting the Wellness Program. * Re-engaging inactive members. * Keeping management apprised of member concerns and following manager's policies, procedures and direction. * Accepting constructive criticism in a positive manner and using it as a learning tool. * Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy. * Staying updated on retail products and promotions. * Recognizing and supporting team goals and creating and maintaining positive relationships with team members. What it Takes to Succeed Qualified candidates will: Education, Skills and Training: * Have a high school diploma or equivalent (GED). * Possess basic math and cash handling experience. * Have strong phone and computer skills. * Have previous customer service experience (preferred). * Be able to prioritize and perform multiple tasks. * Work cohesively with others in a fun and fast-paced environment. * Possess general knowledge of massage and esthetic services and modalities. Communications and Personal Interactions * Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location's management and team. * Maintain client confidentiality. _________________________________________________________________________________ * Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location. Massage Envy Brownsburg IN

Help Desk Specialist

Two95 International Inc.