close


Help Desk Specialist

Two95 International Inc. Brownsburg , IN 46112

Posted 4 days ago

Apply
This Job is not relevant Tell us why

Title: Help Desk Specialist

Location:Brownsburg, IN, 19406

Duration: 6 Month Contract

Summary

Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members.

Roles & Responsibilities Provides direct support to clients (customer) on all technologies in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems.
  • Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
  • Enforce and comply with all Payment Card Industry Data Security StandardsPromptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problemAnswers help desk calls live when possible.Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.Manages and utilizes Ghost server for desktop/laptop imaging.Maintain an accurate inventory of IT equipment.
  • Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.Required to relocate computer equipment frequently.Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.RF Gun SupportAssist with Wireless Support issuesProvides support for local phone systems as necessaryFamiliar with quick PC build-out processes such as Ghost.Available for on-call needs when applicableOther task as request by IT management
    • Show Full Description
    icon no score

    See how you match
    to the job

    Upload my resume
    Find your dream job anywhere
    with the LiveCareer app.
    Mobile App Icon
    Download the
    LiveCareer app and find
    your dream job anywhere
    App Store Icon Google Play Icon
    lc_ad

    Boost your job search productivity with our
    free Chrome Extension!

    lc_apply_tool GET EXTENSION

    Similar Jobs

    View All
    Want to see jobs matched to your resume? Upload One Now! Remove
    Help Desk Specialist Level 0
    New!

    Stratum Networks

    Posted Today

    VIEW JOBS 5/4/2024 12:00:00 AM 2024-08-02T00:00 Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Dep Stratum Networks Annapolis Junction MD
    Apply

    Help Desk Specialist

    Two95 International Inc.

    DISCLAIMER : The names and logos of the companies referred throughout this page are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer.