Help Desk Specialist (Senior)

Jasint Fort Meade , MD 20755

Posted 5 months ago

JASINT is a Maryland based Defense Contractor that began its business operations and staffing in July 2007. Since that time, the company has acquired contracts supporting agencies within the Intelligence community, Department of Defense and the federal government at large. Some of our positions are Systems & Software Engineering, Cyber Security Engineering, Software Development, Information Assurance, IT Administration & System Integration.

Join the JASINT team and see your expertise help solve some of the nation's most complex challenges. JASINT works with our customers on missions that are vital to our national security and safety.

We are currently seeking a Help Desk Specialist (Senior)

Assist the desktop staff with daily end-user support, to include replacement and imaging of computers, laptops, thin clients and tablets.Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared.

Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.Installation and troubleshooting of printers, plotters and copiers. Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow. Attend and participate in desktop support staff meetings, or other meetings within MDOT SHA as a representative of the desktop team, as required.

Helpdesk Specialist Qualifications (Senior)

At least two (2) years of experience in the following technical areas:

  • Prior senior level experience in each Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.

  • Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls).

  • Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.

  • Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016.

  • Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.

  • Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.

  • Prior experience installing and configuring server operating systems: Windows 2012.

  • Prior experience installing and configuring Microsoft Active Directory services.

Duties: Monitor and coordinate all data system operations, including security procedures, and liaison with end users.

Ensure that necessary system backups are performed and storage and rotation of backups is accomplished. Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion. Assist managers to monitor and comply with State data security requirements. Coordinate software development, user training, network management and minor installation and repair of equipment.

Education: An Associates degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline.

A Bachelors Degree in one of the above disciplines equals one-year specialized and two (2) years general experience. An additional year of specialized experience may be substituted for the required education.

General Experience: Two (2) years of experience in a computer-related field.

Specialized Experience: One (1) year of experience administering multi user, shared processor systems and data communications networks

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Help Desk Specialist With Jira

Caci International Inc.

Posted 2 weeks ago

VIEW JOBS 10/3/2019 12:00:00 AM 2020-01-01T00:00 Job Description What You'll Get to Do: The Help Desk /Systems Administrator serves as the initial point of contact, globally for access to the Enterprise IT environment. In this role, you will interact with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. More About the Role: Reads, writes, and implements standard operating procedures and technical documentation. Provide support to various end users by managing the ticket system, ensuring tickets are clearly submitted with required data Maintain proper metrics of support provided Utilize knowledge of Systems Administration to analyze issues for dissemination and resolution You'll Bring These Qualifications: * * Bachelors degree and 5 years of related experience * Experience using JIRA and Confluence * Proficiency in research and documentation * Knowledge of Systems Administration These Qualifications Would be Nice to Have: * Linux * GIT What We Can Offer You: * We've been named a Best Place to Work by the Washington Post. * Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. * We offer competitive benefits and learning and development opportunities. * We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. * For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. Job Location US-Fort Meade-MD-BALTIMORE CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. Caci International Inc. Fort Meade MD

Help Desk Specialist (Senior)