Help Desk Specialist (Senior)

Jasint Fort Meade , MD 20755

Posted 5 months ago

JASINT is a Maryland based Defense Contractor that began its business operations and staffing in July 2007. Since that time, the company has acquired contracts supporting agencies within the Intelligence community, Department of Defense and the federal government at large. Some of our positions are Systems & Software Engineering, Cyber Security Engineering, Software Development, Information Assurance, IT Administration & System Integration.

Join the JASINT team and see your expertise help solve some of the nation's most complex challenges. JASINT works with our customers on missions that are vital to our national security and safety.

We are currently seeking a Help Desk Specialist (Senior)

Assist the desktop staff with daily end-user support, to include replacement and imaging of computers, laptops, thin clients and tablets.Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared.

Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.Installation and troubleshooting of printers, plotters and copiers. Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow. Attend and participate in desktop support staff meetings, or other meetings within MDOT SHA as a representative of the desktop team, as required.

Helpdesk Specialist Qualifications (Senior)

At least two (2) years of experience in the following technical areas:

  • Prior senior level experience in each Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.

  • Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls).

  • Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.

  • Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016.

  • Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.

  • Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.

  • Prior experience installing and configuring server operating systems: Windows 2012.

  • Prior experience installing and configuring Microsoft Active Directory services.

Duties: Monitor and coordinate all data system operations, including security procedures, and liaison with end users.

Ensure that necessary system backups are performed and storage and rotation of backups is accomplished. Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion. Assist managers to monitor and comply with State data security requirements. Coordinate software development, user training, network management and minor installation and repair of equipment.

Education: An Associates degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline.

A Bachelors Degree in one of the above disciplines equals one-year specialized and two (2) years general experience. An additional year of specialized experience may be substituted for the required education.

General Experience: Two (2) years of experience in a computer-related field.

Specialized Experience: One (1) year of experience administering multi user, shared processor systems and data communications networks



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Help Desk Specialist (Senior)

Jasint