Help Desk Specialist (Job Number:440796)
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
(It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).
FREEDOM TO ACT:
KNOWLEDGE/SKILLS AND ABILITY:
Little to no knowledge of the job.
Moderate understanding of general job aspects and some understanding of the detailed aspects of the job.
Applies job skills and company policies to complete a wide range of tasks.
Supervision Received: Close supervision involving detailed instructions and constant checking on work performance.
Contacts are primarily within immediate work unit.
Contacts involve obtaining or providing information requiring little explanation or interpretation.
TYPICAL EDUCATION AND EXPERIENCE:
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability
Job Posting: Oct 5, 2018, 9:32:26 AM
Primary Location: United States-TX-SAN ANTONIO
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Potential for Teleworking: No
Shift: Day Job