Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required. IMPORTANT: DoD 8570 Compliance with IAT level 1 is required, or must be obtained within 6 months of employment.
One (1) year demonstrated Help Desk experience. Bachelors degree in a Technical, Math or Business discipline from an accredited college or University is required. Two (2) years of Help Desk experience with an Associates or three (3) years experience may be substituted for a Bachelors degree. TS/SCI clearance with a FULLSCOPE polygraph.
Que Technology Group