Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Help Desk Specialist

Expired Job

Praptham Tech Solutions Romeoville , IL 60446

Posted 4 months ago

Position Name: Help Desk Support Specialist
Contract Duration: 3 months
Location: Romeoville, IL

This position provides support to users of information technology systems in use at Radial. Handle PC hardware/Printers/ RF Guns/software builds and upgrades.

Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members. KNOWLEDGE, SKILLS AND ABILITIES Provides direct support to Radial employees and clients (customer) on all technologies in use and supported by the IT department.

Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals. Uses system designated by departmental management to track user requests for assistance.

Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor. Coordinates with other IT staff members as appropriate for the resolution of problems.

Proactively seeks assistance from other staff members as required to quickly resolve customer problems. Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered. Delivers, picks up, and/or ships equipment to repair vendors as required.

Tracks such activities in accordance with departmental guidelines. Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment. Enforce and comply with all Payment Card Industry Data Security Standards Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem.

Answers help desk calls live when possible. Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible. Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.

Manages and utilizes Ghost server for desktop/laptop imaging. Maintain an accurate inventory of IT equipment. Notifies Sr.

IT staff member to issues involving critical business systems that may cause business impacting outages. Required to relocate computer equipment frequently. Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.

RF Gun Support Assist with Wireless Support issues Provides support for local phone systems as necessary. Familiar with quick PC build-out processes such as Ghost.. Other task as request by IT management PHYSICAL DEMANDS Physical demands are considered to be that of an office/warehouse environment. Requires the ability to walk around the warehouse, prolonged sitting, ability to utilize a computer and interact with other associates in meetings and/or via phone EDUCATION / EXPERIENCE / CERTIFICATIONS Bachelor's degree (BS) in Computer Science preferred. Two to five years related experience with desktops and servers preferred.

Looking forward to hear from you soon!

Raj Mohan
Representing Recruiter
Crowdstaffing - A Zenith Talent Company
P: E: W: crowdstaffing.com

Skills:
Help Desk, Support, PC, Laptop
Contract
3 months



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Care Desk Associate

Blain Supply, Inc.

Posted 6 days ago

VIEW JOBS 12/9/2018 12:00:00 AM 2019-03-09T00:00 Overview Founded in 1955, Blain's Farm and Fleet is a specialty retailer with privately-held stores in the Midwest. Our philosophy is simple: offer the hardest working people in America an honest value and the best customer service. We do this by carrying the best brands at the lowest price possible, and hiring and training talented, hardworking people. As a member of the Blain's Farm & Fleet family, you will benefit from a stable work environment, family-owned company that is closed on major holidays and offers a comprehensive, competitive benefits plan. Responsibilities The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.This can include, but is not limited to: * Scan returned goods and place into bins/shopping carts to return the goods to the department * Route mail/file paperwork * Issue Hunting and Fishing licenses * Cashier * Manage the incoming E-commerce customer orders and In-Store Pick Ups * Keep the Customer Service Desk clean and presentable to the customers * Help in other departments as assigned * Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures Qualifications * Great communication skills * Prior Retail experience preferred * Able to work nights when needed and at least every other weekend * Able to pass pre-employment drug screening and background checks Benefits: * Healthcare* * Paid Holidays and Paid Vacations* * 401(k)* * Profit sharing* * Parental leave* * Flexible work schedule * Associate discount program * Exciting and engaging work environment * Short and long term disability and life insurance * Elgibility Required Job ClassRetail Store Blain Supply, Inc. Romeoville IL

Help Desk Specialist

Expired Job

Praptham Tech Solutions