Help Desk Specialist

Description & Requirements

Maximus is seeking a Help Desk Technician to provide vital day-to-day customer support and service delivery to the enterprise client technology devices that support transformative environmental and health research. This position supports a team of user support staff who fulfill tier 1-2 user requests, troubleshooting, new equipment, desktop/client configurations, and moves/adds/changes.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS145, T1, Band 4

What You Will Do:

• Respond to and diagnose problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.

• Provide effective and timely resolution of users' problems, queries, or complaints.

• Develop clear, concise documentation of user requests, resolution, challenges, etc.

• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.

• Effectively communicate and collaborate with a diverse stakeholder community, technical staff, business users, and government officials.

Required:

• 1+ years of work experience and/or University degree (BA/BS) in a closely related field. (Information Technology/ Cybersecurity/ Management Information Systems)

• Must be able to obtain and maintain a Public Trust Clearance. Due to federal requirements, applicants must provide proof of United States citizenship.

• Must be located in the Pittsburgh, PA area and able to commute to the on-site location.

Desired:

• Familiarity with IT Service Management Platforms such as ServiceNow with focus on receiving, completing, and documenting IT incidents and service request

• Prior IT experience with the National Institutes of Health or IC's is a plus

• Vendor certifications in Windows (including Azure Fundamentals) and Mac are a plus

• Experience administering a federated domain environment like Active Directory is a plus

• Experience with system automation and management tools (SCCM/MECM, Jamf, PowerShell, Ansible, CLI)

#techjobs #clearance

Minimum Requirements

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS145, T1, Band 4

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.