Help Desk Specialist

Mantech International Corporation Silver Spring , MD 20901

Posted 3 weeks ago

Secure our Nation, Ignite your Future

ManTech, a respected industry leader, is actively seeking talented professionals eager to support mission critical programs and solve some of the toughest problems facing our Nation's military. ManTech's Health Group is seeking a fulltime HelpDesk Specialist to work on customer site in Silver Spring Maryland, with experience in the following,

  1. Day 1 Requirements

a. Must meet 8570 IAT Level 1 - CompTia Security+

  1. Provide Desktop and End User Support services

  2. Provide customer assistance to DCoE users of all workstation software systems on a 24x7 basis, three hundred and sixty-five (365) days per year.

  3. Provide help too users resolving software and hardware problems that cannot be resolved remotely. Provide Desk side Support in the following categories: software, hardware, administrative, and special projects as approved by the government. Additionally, the maintain workstation baselines, as mandated by DoD policies and directives through established processes and procedures that include potential risk reviews.

  4. Provide Systems Build and Desktop imaging services. Hardware Engineers performing Systems Build and Desktop imaging services will be certified with current IT certifications for their computing environment in accordance with DoD 8570.01-M. In performance of these services, the Hardware Engineer shall:

  5. Installation, configuration and installation of authorized hardware. Responsible for equipment hot-staging, burn-in, installation, and testing. This shall include setting up and performing systems and integration testing for all equipment purchased by, or approved, for the network.

  6. Implement a plan for the refresh of workstations and laptops in the environment to standardize the OS and ensure the image is updated per current DoD guidelines.

  7. Configure or reconfigure approximately ninety (90) workstations and over fifty (50) laptops each month. Additionally, each month approximately five (5) office moves are completed.

  8. Provide equipment repair services on site to include service for drop off of equipment for configuration or repair.

  9. Provide on-site hardware repair staff.

  10. Responsible for equipment malfunction notification to the appropriate equipment repair vendor for component(s) covered by maintenance agreements and warranties.

  11. Utilize existing storage and/or workspace for minimal and/or routine repairs.

  12. Attend to and support service request for the current operational environment, across multiple geographical locations.

  13. Good communication skills.

  14. Positive track record working with the DHA is a plus

  15. US Citizenship

Associates (in Computer Science or related field) with 2 - 4 year experience

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

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Help Desk Specialist

Mantech International Corporation