Help Desk Specialist

Inteletech Global Inc Atlanta , GA 30334

Posted 2 months ago

Position: Help Desk Support Specialist 3Location:
GeorgiaExperience: 4 - 6 yearsJob Description:The Desktop Support/PC Asset Technicians will be providing desktop/user support in relation to a large desktop unit deployment/refresh and windows migration and will also be responsible for asset tracking and all documentation related to full asset management throughout the deployment / migration process.

  • Migration experience from Windows 7 to Windows 10
  • Experience with saving data, imaging and resorting setting to new or existing computer systems for migrations and deployments required
  • Experience with managing all aspects of asset management tracking and documentation.
The candidate should have strong customer service skills, technological advancements, communication, organisation, initiative and multitasking skills.Responsibilities
  • Performs regular audits of asset inventory, clearly communicates findings from all analyses and reconciles inventory
  • confirms asset availability and current status
  • Follows up with customers for accountability of assets at their sites and remote offices
  • Identifies idle/surplus, out of test and obsolete assets
  • Executes disposition plans such as scrapping or redeploying
  • Creates purchase requisitions, follows up with procurement team and vendors for timely receipt
  • Tracks, analyses, categories and trends all asset related data to identify turn rates, idle assets, customers complaints and shortages of physical devices and loaner devices
  • Maintains content and accuracy of support tickets and asset databases/logs
  • Ensures users are trained on the newly deployed devices and tools
  • Coordinates the retrieval of physical devices and peripherals
  • Develops and generates weekly/bi-weekly reports to distribute within the IT organisation, including inventory status, scrapped assets, new purchases, etc.
Skills Required
  • Technical assistance in PC deployment/migration of client computer systems from Windows 7 to windows 10 platform
  • Follow procedures set by client to save data, image and restore settings to new / existing computer systems
  • Experience in mapping network drives/adding system domains/locating files & troubleshooting
  • Experience in documenting and certifying completion of migration to project team
  • Tier-1 technical support troubleshooting
  • Experience in installing memory/software applications/drivers/printers
  • Experience working with Windows/iOS platforms and administration
  • Understanding of basic networking/Windows Server 2008R2 and ServiceNow
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Help Desk Specialist

DLH Holdings Corp.

Posted 5 months ago

VIEW JOBS 8/15/2020 12:00:00 AM 2020-11-13T00:00 Help Desk Specialist Experienced Professional Atlanta, GA * ID: 20781 * Full-Time/Regular * Please note: This position is in anticipation of a vacancy award.* This resource will provide the help desk ticketing solutions and services to an Informatics Office in the Centers for Disease Control and Prevention. The resource will provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under a federal contract. The resource will serve as the first point of contact for troubleshooting hardware/software, computer systems, and printers. Essential Duties * Answer calls received through the Help Desk. * Assist in preparing weekly reports. * Keep track of Help Desk call volume, email volume, response time, and resolution. * Other duties as assigned. * Prepare ad hoc reports on Help Desk activity. * Develop, configure, maintain, trouble-shoot and modify help desk system platforms and supporting software. * Input, analyze, triage, categorize, prioritize, manage, process, route, track, resolve, escalate, resolve/disposition and document help desk tickets/requests for services. * Provide the Informatics Office and system stakeholders with periodic, quantitative help desk requests/ticket performance metrics. * Assist remote end-users with enrolling, registering, navigating and completing required tasks and procedures to complete CDC Secure Access Management System (SAMS) approval process. Required Skills The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate orally/speak, hear, read/comprehend, write, and see. The employee is required to stand and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Core Competencies * Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. - * Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity. * Creativity/Innovation: Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively. - * Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. * Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. * Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad. * Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. * Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. * Personal Organization: Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well. - * Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. * Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. * Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere. Required Experience Must have an Associate degree and 2-3 years relevant experience or equivalent combination of education and experience. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is located in Atlanta, GA. View the Google Map in full screen. DLH Holdings Corp. Atlanta GA

Help Desk Specialist

Inteletech Global Inc