Help Desk Specialist

Inteletech Global Inc Atlanta , GA 30334

Posted 2 months ago

Position: Help Desk Support Specialist 3Location:
GeorgiaExperience: 4 - 6 yearsJob Description:The Desktop Support/PC Asset Technicians will be providing desktop/user support in relation to a large desktop unit deployment/refresh and windows migration and will also be responsible for asset tracking and all documentation related to full asset management throughout the deployment / migration process.

  • Migration experience from Windows 7 to Windows 10
  • Experience with saving data, imaging and resorting setting to new or existing computer systems for migrations and deployments required
  • Experience with managing all aspects of asset management tracking and documentation.
The candidate should have strong customer service skills, technological advancements, communication, organisation, initiative and multitasking skills.Responsibilities
  • Performs regular audits of asset inventory, clearly communicates findings from all analyses and reconciles inventory
  • confirms asset availability and current status
  • Follows up with customers for accountability of assets at their sites and remote offices
  • Identifies idle/surplus, out of test and obsolete assets
  • Executes disposition plans such as scrapping or redeploying
  • Creates purchase requisitions, follows up with procurement team and vendors for timely receipt
  • Tracks, analyses, categories and trends all asset related data to identify turn rates, idle assets, customers complaints and shortages of physical devices and loaner devices
  • Maintains content and accuracy of support tickets and asset databases/logs
  • Ensures users are trained on the newly deployed devices and tools
  • Coordinates the retrieval of physical devices and peripherals
  • Develops and generates weekly/bi-weekly reports to distribute within the IT organisation, including inventory status, scrapped assets, new purchases, etc.
Skills Required
  • Technical assistance in PC deployment/migration of client computer systems from Windows 7 to windows 10 platform
  • Follow procedures set by client to save data, image and restore settings to new / existing computer systems
  • Experience in mapping network drives/adding system domains/locating files & troubleshooting
  • Experience in documenting and certifying completion of migration to project team
  • Tier-1 technical support troubleshooting
  • Experience in installing memory/software applications/drivers/printers
  • Experience working with Windows/iOS platforms and administration
  • Understanding of basic networking/Windows Server 2008R2 and ServiceNow
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Help Desk Specialist

Inteletech Global Inc