Help Desk Specialist

Inteletech Global Inc Atlanta , GA 30334

Posted 2 months ago

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Position: Help Desk Support Specialist 3Location:
GeorgiaExperience: 4 - 6 yearsJob Description:The Desktop Support/PC Asset Technicians will be providing desktop/user support in relation to a large desktop unit deployment/refresh and windows migration and will also be responsible for asset tracking and all documentation related to full asset management throughout the deployment / migration process.

Migration experience from Windows 7 to Windows 10
Experience with saving data, imaging and resorting setting to new or existing computer systems for migrations and deployments required
Experience with managing all aspects of asset management tracking and documentation.

The candidate should have strong customer service skills, technological advancements, communication, organisation, initiative and multitasking skills.Responsibilities

Performs regular audits of asset inventory, clearly communicates findings from all analyses and reconciles inventory
confirms asset availability and current status
Follows up with customers for accountability of assets at their sites and remote offices
Identifies idle/surplus, out of test and obsolete assets
Executes disposition plans such as scrapping or redeploying
Creates purchase requisitions, follows up with procurement team and vendors for timely receipt
Tracks, analyses, categories and trends all asset related data to identify turn rates, idle assets, customers complaints and shortages of physical devices and loaner devices
Maintains content and accuracy of support tickets and asset databases/logs
Ensures users are trained on the newly deployed devices and tools
Coordinates the retrieval of physical devices and peripherals
Develops and generates weekly/bi-weekly reports to distribute within the IT organisation, including inventory status, scrapped assets, new purchases, etc.

Skills Required

Technical assistance in PC deployment/migration of client computer systems from Windows 7 to windows 10 platform
Follow procedures set by client to save data, image and restore settings to new / existing computer systems
Experience in mapping network drives/adding system domains/locating files & troubleshooting
Experience in documenting and certifying completion of migration to project team
Tier-1 technical support troubleshooting
Experience in installing memory/software applications/drivers/printers
Experience working with Windows/iOS platforms and administration
Understanding of basic networking/Windows Server 2008R2 and ServiceNow

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