Help Desk Specialist III

Avid Technology Professionals Annapolis Junction , MD 20701

Posted 3 weeks ago

Requires TS/SCI clearance with polygraph

The Help Desk Specialist will provide support to the various end users by managing the ticket system, ensuring tickets are clearly submitted with enough information to allow for the help desk to properly support the end user, and maintain proper metrics of their ticket support to help the stakeholders ensure the best service possible.

MANDATORY SKILLS: Education:

Bachelors Degree or higher and five (5) years; or

High School Diploma/GED and nine (9) years; or

Associates Degree and seven (7) years; or

Masters Degree and three (3) years; or

Doctorate and one (1) year

experience with Jira and Confluence, exceptional written and verbal communication skills, proficient in conducting research and documentation

OPTIONAL SKILLS: Linux system administration, system engineering experience, GIT source view

About Avid Technology Professionals

Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.

Employee Benefits

The ATP Employee Benefits package includes:

  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging

  • Competitive Hourly Salary

  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes

  • Automatic Approved Overtime (as long as contract permits)

  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component

  • Company Medical Coverage Plans - HMO, Open Access, PPO plans

  • Company Dental Plan - widely accepted, comprehensive, and flexible

  • Progressive Overtime Policy

  • Flexible Spending Account benefit

  • Lucrative Referral Bonus Policy

  • Holiday Scheduling that Coincides with Government Holidays

  • Robust Professional Expenses & Training Program

  • Computer Allowance

  • Internet Allowance

  • Short and Long Term Disability

  • Life Insurance

On TWITTER

http://ja.twitter.com/AvidTecPros


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Help Desk Specialist III

Avid Technology Professionals